Letter And Report Writing

Letter And Report Writing

Our letter and report writing course is tailored to the needs of delegates who already retain business writing skills and those who would like to gain further knowledge on:

• how to write a good report

• how to write effective letters

• how to write professionally

• how to write confidently

• how to write a standard letter

• how to write a formal report

• how to respond to a complaint letter

Our letter email and report writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.

Delegates who have trained with us have effectively applied the skills gained from this course to their everyday workplace correspondence. This productive course will also demonstrate the particulars of writing effective emails, whilst improving punctuation and grammar.

All organisations need to convey a professional image in every way to stay ahead of the competition. It is paramount that all pieces of written documentation are faultless.

As your professional reputation can be enhanced or ruined by your correspondence, it is essential that the style, content and message is concise, correct and appropriate.

Reports must contain vital information that recommends action or allows the reader to make necessary decisions based on the information provided.

When your report reaches a busy manager’s desk, your are competing with many other pieces of documentation and responsibilities that tie up the manager’s time and attention. Reports, therefore, need to be inviting and persuasive to allow your reader to read the report through to the end.

Letter And Report Writing Course Agenda

Key steps to ensure successful letter and e-mail writing

• what factors influence customer responses

• 5 classic do’s and don’ts for writing with impact

Exercise – Examining the essentials of the ‘customer analysis checklist’ when writing letters and emails

• how to interest and persuade the reader

• understanding the difference between writing in a corporate style and writing in a personal and productive way

Exercise – Using ‘the correspondence checklist’ to ensure your emails and letters are complete and create impact

• planning and structuring the correspondence

• tips and techniques for writing effective emails that get responses

Exercise – Using mind-maps to structure a letter for immediate impact

Exercise – Letter and e-mail analysis

How to write letters dealing effectively with customer concerns

• writing in plain English

• understanding the issues

• responding accordingly

• writing clearly and concisely

• replying to legitimate and non-legitimate concerns and considerations

Practical exercise – responding to a customer

Writing effective complaint letters  – How to write letters dealing effectively with complaints

• understanding the issues

• responding accordingly

• writing clearly and concisely

• replying to legitimate and non-legitimate complaints

• getting the right tone