As a Customer Service practitioner, you will provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
DurationAs a Customer Service practitioner, you will provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
You can expect to greet customers, deal with orders and payments, as well as offering customer advice, guidance and support. You may be involved in fixing problems, offering after care, service recovery or gaining insight through measuring customer satisfaction.
Customer service is an essential role in modern business; you may be the first point of contact for your organisation and it’s up to you to ensure customers’ experiences are positive.
This Apprenticeship Standard qualification has been designed by 13 leading employers, so you can be sure that it meets the needs of business. Designed by: E.ON, BT, Berkeley Homes Ltd and Superdrug (to name a few).
Work with us
This is an exciting time to work with us. Our charity is transforming, and we need focused, talented people to help us fulfill our potential. You will have a real chance to change lives for the better all over the country. And in return, we can help you achieve more too.
What we look for
All the amazing things we do – and want to do – are only possible thanks to the revenue from our commercial operations. The more successful they are, the more lives we can change.
So, all our employees, partners, and suppliers have a crucial part to play in helping us break down barriers and positively impact as many lives as possible throughout the community.
We welcome anyone who fits our values – whatever their gender, race, age, sexuality or disability – and look for employees who can bring real energy and commitment to their role. We abide by several policies in our hiring and engagement process, including our modern slavery policy. You may access our full list of policies
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
To us at the leadership growth company customer service is all about the experience. How your customer actually ‘feels’ even when things don’t go according to plan.
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
During this course, learn how to keep the team motivated and contributed towards the success of the call centre by meeting objectives. Healthy customer relationships are the backbone of every business.
This apprenticeship focuses on developing advanced customer service skills, including managing customer complaints, implementing service improvements and analysing customer feedback, preparing apprentices for leadership roles in customer service.
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