As a Customer Service practitioner, you will provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
DurationAs a Customer Service practitioner, you will provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
You can expect to greet customers, deal with orders and payments, as well as offering customer advice, guidance and support. You may be involved in fixing problems, offering after care, service recovery or gaining insight through measuring customer satisfaction.
Customer service is an essential role in modern business; you may be the first point of contact for your organisation and it’s up to you to ensure customers’ experiences are positive.
This Apprenticeship Standard qualification has been designed by 13 leading employers, so you can be sure that it meets the needs of business. Designed by: E.ON, BT, Berkeley Homes Ltd and Superdrug (to name a few).
Work with us
This is an exciting time to work with us. Our charity is transforming, and we need focused, talented people to help us fulfill our potential. You will have a real chance to change lives for the better all over the country. And in return, we can help you achieve more too.
What we look for
All the amazing things we do – and want to do – are only possible thanks to the revenue from our commercial operations. The more successful they are, the more lives we can change.
So, all our employees, partners, and suppliers have a crucial part to play in helping us break down barriers and positively impact as many lives as possible throughout the community.
We welcome anyone who fits our values – whatever their gender, race, age, sexuality or disability – and look for employees who can bring real energy and commitment to their role. We abide by several policies in our hiring and engagement process, including our modern slavery policy. You may access our full list of policies
We deliver on promises, on time, within budget, every time
An organization ensures to keep relationships with their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.
Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
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