As a Customer Service practitioner, you will provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
DurationAs a Customer Service practitioner, you will provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
You can expect to greet customers, deal with orders and payments, as well as offering customer advice, guidance and support. You may be involved in fixing problems, offering after care, service recovery or gaining insight through measuring customer satisfaction.
Customer service is an essential role in modern business; you may be the first point of contact for your organisation and it’s up to you to ensure customers’ experiences are positive.
This Apprenticeship Standard qualification has been designed by 13 leading employers, so you can be sure that it meets the needs of business. Designed by: E.ON, BT, Berkeley Homes Ltd and Superdrug (to name a few).
Work with us
This is an exciting time to work with us. Our charity is transforming, and we need focused, talented people to help us fulfill our potential. You will have a real chance to change lives for the better all over the country. And in return, we can help you achieve more too.
What we look for
All the amazing things we do – and want to do – are only possible thanks to the revenue from our commercial operations. The more successful they are, the more lives we can change.
So, all our employees, partners, and suppliers have a crucial part to play in helping us break down barriers and positively impact as many lives as possible throughout the community.
We welcome anyone who fits our values – whatever their gender, race, age, sexuality or disability – and look for employees who can bring real energy and commitment to their role. We abide by several policies in our hiring and engagement process, including our modern slavery policy. You may access our full list of policies
Face-to-face contact and telephone, email and digital communication form part of customer service for businesses and other organisations. Whatever job title or role an individual may have – and regardless of whether they work in public, private or third sectors – the knowledge, skills and behav...
A one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone.
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
We offer a range of customer services workshops, as well as tailored programmes to meet your specific business requirements. We are delighted to have worked with some of the most renowned providers of great customer service over the years.
Improve your communication skills by learning great customer service techniques for both in person and digital! This course will enormously benefit any employee which deals with customers directly. It's so easy, just pay for your course online and start training!
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