This module teaches key skills for achieving positive outcomes using effective conflict management techniques.
DurationManaging Conflict introduces new and experienced coaches to the impact of conflict on sport in their day-to-day coaching practice. This module teaches key skills for achieving positive outcomes using effective conflict management techniques.
Learning Outcomes
After completing the NCCP Managing Conflict training module, coaches will be able to:
Take steps to prevent and resolve conflict resulting from misinformation, miscommunication or misunderstanding
Listen and speak for themselves in conflict situations to maintain positive and healthy relationships with athletes, parents, guardians, officials, other coaches and administrators
Through its coach education, research, and advocacy programs, the CAC unites partners and stakeholders in its commitment to raise the skills and stature of coaches, and ultimately to expand their reach and influence.
CAC programs empower sport coaches and sport organizations in Canada with knowledge and skills, promotes ethics, fosters positive attitudes, builds competence, and increases the credibility and recognition of coaches.
Our Aspirational Values
We Seek to Understand
Endeavour to know our community. Listen with purpose.
We Cultivate Inclusion
Welcome diversity. Celebrate differences. Nurture a united sport family.
We Are Curious
Innovate for the future of coaching. Continue to learn and grow.
We Act with Courage
Embrace challenges. Take informed risks. Adversity makes us stronger.
We Lead and Serve with Gratitude
Act with a gracious heart. Inspired by the opportunity to shape coaching in Canada.
This course will teach you nonviolent communication techniques
This course will teach participants the general duties of the workplace parties, how to assess the risks of workplace violence
At this workshop you will practice what you learn to enable you to apply the skills more readily when you return to your workplace. You are encouraged to bring examples of situations you would like to resolve.
In this course, participants will learn de-escalation techniques and understand the cycle of aggression from both staff and customer perspectives.
Students will gain a firm understanding of how to resolve workplace conflict in both unionized and non-unionized environments.
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