Managing Workplace Conflict and Communication Skills

This highly interactive and skill building one-day course is designed for leaders, team members, and anyone who needs to communicate and interact with others in the workplace.

The benefits of attending this course are far-reaching since effective communications and conflict resolution strategies in the workplace will lead to healthier, highly satisfied, more productive employees.

There are also cost savings in organizations when employees learn to actively listen and communicate in ways that reduce misunderstandings or eliminate communication breakdowns.

The morning will focus on interpersonal communications and factors influencing communications; passive, passive-aggressive, aggressive and assertive behaviours and skills / techniques related to assertive behaviour; and finally, appropriate skills and behaviours valuable in the context of giving and receiving feedback.

The afternoon will focus on conflict management skills including the administration and interpretation of a self-assessment tool regarding conflict-inducing behaviours and strategies for managing conflict in the workplace with others.

Finally, the afternoon will focus on problem solving skills or collaborative problem solving, essential for achieving win-win solutions.

A complete set of course materials is included in the Managing Workplace Conflict and Communication Skills course.