Mastering Difficult Conversation

We have all faced conflict at some point in our lives: some enjoy it and are looking for a fight, while others avoid conflict and difficult conversations as if it’s the last thing they do.  Both approaches can be highly emotionally charged, and neither is productive.

This workshop focuses on identifying, honing, and using emotional skills to better handle difficult conversations. 

We will review the many ways that the inappropriate use of emotions hijack communications and lead to conflict. 

We will also provide strategies to promote productive outcomes by enhancing emotional awareness, empathy, strategic communication using positive language, and appreciative inquiry. 

Learning Outcomes:

• Heightened awareness of emotional effects (self, others)
• Positive language for productive communication
• Tools to promote perspective and empathy