This practical course is designed for anyone who takes minutes as part of their work, gets frustrated by poor minutes or would like to develop minute-taking skills.
DurationThis practical course is designed for anyone who takes minutes as part of their work, gets frustrated by poor minutes or would like to develop minute-taking skills.
Note: The course is not aimed at formal minute writing for council committees or meetings involving councillors.
The course explores why minutes are important; what they should include; and how minutes are used to promote action..
Understand the role to minutes taker and that of the person chairing the meeting
Effective preparation for a meeting (virtual and face to face)
The meeting life-cycle
Layout of agenda and minutes
Skills of active and positive listening
Using appropriate phraseology
Punctuation and grammar
Gain greater minute taking confidence
An opportunity to produce a clear, concise set of minutes
About us
The county council exists to serve everyone who lives or works in Lancashire, helping people to be healthy, happy and enjoy a good quality of life. We're also here to protect the most vulnerable members of our communities who need some extra support.
Some of our services are very visible to everyone in the county, but there are many others you may only know about if you come into direct contact with them.
From attracting companies here to create new jobs and working with hundreds of schools to deliver a good education, to arranging help at home for people who are unable to get by on their own, in different ways we touch on the lives of everyone in the county.
If you need our help
We provide care services to older people; we help people with disabilities to be active, learn and be independent; and we find adoptive parents and foster carers for children in our care.
To help you achieve your ambitions
We work with others to attract employers to the county and create new jobs; we can help you learn new skills; and we offer a range of advice and support to people starting up their own business.
To help you look after your health
We arrange a number of services to help you improve your health and work with the NHS to make sure you get a good service when you're not well; we also help deal with and prevent difficult situations like outbreaks of infectious diseases.
When you need to keep moving
We invest in public and sustainable transport, build and maintain roads and bridges, and service public rights of way.
At important times in your life
We register births and deaths, play a part in marriages and welcome new residents through British citizenship ceremonies.
When you want to learn, develop and enjoy
We run libraries, museums and heritage sites, maintain countryside parks and work with schools to help children achieve their potential.
This communication and record keeping course will genuinely benefit your record keeping by training people what to do and how to do it. Importantly, in a way that helps them understand why record keeping matters so that they are encouraged to put what they learn into practice.
Etiquette in the workplace is essential because it fosters an environment where all employees may work together effectively. When employees are treated with dignity and respect, they are more invested in their work, which ultimately benefits the company’s connections with its clients.
Communicating with others is an integral part of life. While most exchanges are easy and successful, there are times when communication is misunderstood, and relationships are damaged.
Being able to communicate effectively is a cornerstone to building positive working relationships; it will enable you to build rapport, develop relationships and feel comfortable and confident around others.
From planning to coordinating resources, business management plays a role every step of the way. As business management bears such significance, only skilled individuals get the opportunity to become a part of this department.
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