Monitor Handling of Customers by Frontline Customer Service course is offered by DCK Training Institute. DCK Training Institute is the only place where you can find the best customised professional skills training and development that suites your needs.
DurationMonitor Handling of Customers by Frontline Customer Service course is offered by DCK Training Institute. DCK Training Institute is the only place where you can find the best customised professional skills training and development that suites your needs. The future of any organization is well skilled and motivated staff.
Every human being has areas of development that if addressed will significantly improve their performance and contribute to the overall success of the organisation and the community at large.
Course Content:
Monitoring Interactions between Customer Service Providers and Customers
Establishing a Systems to Measure Interaction
Customer Interaction Monitoring Elements
Customer Service Procedures and Interactions
Monitoring Customer Satisfaction
Measurement and Monitoring Customer Satisfaction
Collecting Customer Feedback
Evaluating and Analysing Feedback
Improving Customer Satisfaction
Monitoring Key Performance Areas
Setting Key Performance Areas
Measuring Key Performance Areas against Standards
Providing Feedback to Front line Service Providers
DCK Training Institute is the only place where you can find the best customised professional skills training and development that suites your needs. The future of any organisation is well skilled and motivated staff.
Every human being has areas of development that if addressed will significantly improve their performance and contribute to the overall success of the organisation and the community at large.
Customer Service Excellence course is offered by Excellentia Training Solutions. Our vision is to provide unmatched world-class training and skills development solutions in insurance, risk management and finance to our valued customers in Africa and beyond.
Customer Care Fundamentals course is offered by Jaylee Group. Join thousands of successful and high-flying entities, individuals, groups and communities that continue to benefit from our customized training and development programmes.
This programme is intended for people working in call centre environment and is intended in improving competence in handling in-bound calls and providing information in a call centre environment
Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive.
In this course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations.
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