Monitor Handling of Customers by Frontline Customer Service

Monitor Handling of Customers by Frontline Customer Service course is offered by DCK Training Institute. DCK Training Institute is the only place where you can find the best customised professional skills training and development that suites your needs. The future of any organization is well skilled and motivated staff.

Every human being has areas of development that if addressed will significantly improve their performance and contribute to the overall success of the organisation and the community at large.

Course Content:

• Monitoring Interactions between Customer Service Providers and Customers

• Establishing a Systems to Measure Interaction

• Customer Interaction Monitoring Elements

• Customer Service Procedures and Interactions

• Monitoring Customer Satisfaction

• Measurement and Monitoring Customer Satisfaction

• Collecting Customer Feedback

• Evaluating and Analysing Feedback

• Improving Customer Satisfaction

• Monitoring Key Performance Areas

• Setting Key Performance Areas

• Measuring Key Performance Areas against Standards

• Providing Feedback to Front line Service Providers