Monitor Handling of Customers by Frontline Customer Service

by DCK Training Institute Claim Listing

Monitor Handling of Customers by Frontline Customer Service course is offered by DCK Training Institute. DCK Training Institute is the only place where you can find the best customised professional skills training and development that suites your needs.

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

DCK Training Institute Logo

img Duration

Please Enquire

Course Details

Monitor Handling of Customers by Frontline Customer Service course is offered by DCK Training Institute. DCK Training Institute is the only place where you can find the best customised professional skills training and development that suites your needs. The future of any organization is well skilled and motivated staff.

Every human being has areas of development that if addressed will significantly improve their performance and contribute to the overall success of the organisation and the community at large.

 

Course Content:

  • Monitoring Interactions between Customer Service Providers and Customers

  • Establishing a Systems to Measure Interaction

  • Customer Interaction Monitoring Elements

  • Customer Service Procedures and Interactions

  • Monitoring Customer Satisfaction

  • Measurement and Monitoring Customer Satisfaction

  • Collecting Customer Feedback

  • Evaluating and Analysing Feedback

  • Improving Customer Satisfaction

  • Monitoring Key Performance Areas

  • Setting Key Performance Areas

  • Measuring Key Performance Areas against Standards

  • Providing Feedback to Front line Service Providers

  • Johannesburg Branch

    01 Grootkloof Pl, Johannesburg

Check out more Customer Service courses in South Africa

Wits Digital Campus Logo

Customer Relationship Building

Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive.

by Wits Digital Campus [Claim Listing ]
  • Price
  • Start Date
  • Duration
Mashite Academy Logo

Customer Service Training

Customer Service training is offered by Mashite Academy. Quality learning is not just about memorizing information or completing tasks, but about developing the ability to think critically, solve problems, communicate effectively, and adapt to changing circumstances.

by Mashite Academy
Excellentia Training Solutions Logo

Customer Service Excellence

Customer Service Excellence course is offered by Excellentia Training Solutions. Our vision is to provide unmatched world-class training and skills development solutions in insurance, risk management and finance to our valued customers in Africa and beyond.

by Excellentia Training Solutions [Claim Listing ]
Skills Academy Logo

Medical Receptionist Courses

Our Medical Receptionist Courses will serve as your first step in becoming a certified medical receptionist. Improve your communication and admin skills with us today.

by Skills Academy
Enterprises University of Pretoria Logo

Customer Service Excellence

The short course in Customer Service Excellence is designed for individuals working directly with customers and their supervisors in service organisations. Its primary objective is to offer practical skill training to enhance front-line service delivery and elevate customer satisfaction.

by Enterprises University of Pretoria [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy