Office Administration

This Office Administration course will equip students with the essential skills and knowledge to operate and manage 21st-century office environments.

The curriculum is designed to teach you the theories and practices required to master the role of an office administrator and manage office operations in both traditional and virtual offices.

This course contains 8 substantive units and includes a learning plan, with weekly schedules, to keep your studies on track.

Units in this course:

• Unit 1: Introduction to Office Administration

• Unit 2: Office Design and Layout

• Unit 3: Record Management and Data Filling

• Unit 4: Relationship Management and Customer Service

• Unit 5: Business Communications

• Unit 6: Business Etiquette

• Unit 7: Diversity and Ethics

• Unit 8: Office Administration Trends and Issues