Personality Development

A fundamental requirement for success in business is that all staff are well trained not only in the technical aspects of their jobs but also in both the new and established procedures essential to the smooth running of the organisation and the delivery of quality service.

To achieve this outcome, managers, team leaders or "buddies" must be able to coach effectively so as to keep existing staff up to performance standards and help new staff master their roles as quickly as possible.

Objective

The aim of this one day programme is assist managers, team leaders and others with staff responsibilities in developing all the key skills and techniques for the successful coaching of team members and support staff.

Content

Content of the programme is as follows:

Coaching - An overview

•     Skills and attributes of the successful coach
•     Four key steps of coaching
•     Current best coaching practice

Preparation - Planning

•     Identifying what is to be achieved
•     Determining evidence of achievement - performance indicators
•     Methods to achieve desired outcomes

The coaching - Doing

•     How to get our message across - defining terms exactly
•     Demonstrating, observing and testing
•     Getting people to think for themselves

Testing the transfer - Monitoring

•     Checking for understanding
•     Taking corrective action

Feedback and review - Controlling

• Applying "one minute manager" principles - MBWA
• Acting on early warning signs
• Techniques for giving feedback constructively.

Method

An interactive workshop using live examples and video playback.