A fundamental requirement for success in business is that all staff are well trained not only in the technical aspects of their jobs but also in both the new and established procedures essential to the smooth running of the organisation and the delivery of quality service.
DurationA fundamental requirement for success in business is that all staff are well trained not only in the technical aspects of their jobs but also in both the new and established procedures essential to the smooth running of the organisation and the delivery of quality service.
To achieve this outcome, managers, team leaders or "buddies" must be able to coach effectively so as to keep existing staff up to performance standards and help new staff master their roles as quickly as possible.
Objective
The aim of this one day programme is assist managers, team leaders and others with staff responsibilities in developing all the key skills and techniques for the successful coaching of team members and support staff.
Content
Content of the programme is as follows:
Coaching - An overview
Preparation - Planning
The coaching - Doing
Testing the transfer - Monitoring
Feedback and review - Controlling
Method
An interactive workshop using live examples and video playback.
Welcome to Academy of Training, New Zealand's premier training company and Member of the All-of-Government Consultancy Services Panel.
You can link into our wide range of training programmes, study the content of the programmes that interest you and make your bookings on-line.
Our training is all about you - your requirements, your needs. We offer you personalised programmes developed by us, customised to your exact needs. We use only our own materials. Where we can, we use only live examples drawn from your environment, your experience.
Our public programmes are true workshops - strictly limited numbers, individual attention and a high degree of participation and interaction.
Our Background:
We are a private company established by our principal consultant, Bill Butler, BCom, CA, Dip Soc Sci (Psychol).
Bill has a wealth of experience in the training and development field. He has presented workshops and conference addresses for literally hundreds of Government, Local Authority, SOEs and commercial organisations for over twenty years.
Bill was General Manager of the New Zealand Institute of Chartered Accountants, recently merged with the Institute of Chartered Accountants of Australia. Since establishing his own consultancy he has worked extensively throughout New Zealand and overseas.
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To do so effectively requires many skills, both technical and personal. They must be responsive not only to the changing needs the organisation but also to the changing needs of the people for whom they are responsible.
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