Retail Management

The Retail Management training course will provide the skills and knowledge required to work effectively in a retail environment. This course will provide essential skills needed to manage a small retail outlet, a section or department within a larger retail store, or a department within a larger business or franchise.

You will learn to manage teams and people performance to achieve business objectives, including the recruitment, selection and induction processes, workforce planning and industrial relations matters.

Course Agenda:

• Allocate work
• Confirm performance standards
• Code of conduct
• Conduct risk analysis
• Assess performance
• Provide feedback
• Manage follow up
• Develop recruitment and selection
• Induction policies and procedures
• Recruit and select staff
• Manage staff induction
• Develop industrial relations strategies/policies
• Implement Industrial relations strategies/policies and plans
• Manage negotiations, conflict and disputes
• Conflict management techniques / procedures
• Control costs
• Control budget
• Store policy and procedures
• Assess and interpret information
• Propose expenditure
• Maintain store accounting systems
• Prepare store sales budgets
• Negotiate budgets
• Review sales team performance and procedures
• Manage sales team territory coverage
• Organise sales staff according to legislative obligations
• Monitor product or service price and cost structures
• Monitor and reset sales team objectives
• Manage receipt, dispatch and storage of merchandise
• Manage stock control
• Control costs
• Control budget
• Propose expenditure
• and more