SAP CRM (Functional)

SAP CRM (Functional) course is offered by ERP Scholars. ERP Scholars provides advanced training in some of the most popular and upcoming technologies. It helps our channel partners in recruiting some of the best talent in the industry. ERP Scholars works with you to build a culture of continuous blended learning – and realize a measurable return on education. 

SAP CRM Content:

• CRM Overview and Architecture
• Overview and Introduction
• Foundation & Architecture of SAP CRM
• SAP CRM Analytics
• SAP CRM Marketing
• SAP CRM E-Commerce
• SAP CRM Channel Management
• SAP CRM Sales
• SAP Interaction Center
• SAP Service
• SAP Field Applications (with focus on Mobile Service)
• SAP CRM for Industries
• Integration with other SAP suite of modules
• CRM Base Customizing
• Business partner
• Organizational model
• Product master
• Overview of generic functions in business transactions
• Transaction type and item category customizing for these objects.
• Actions
• Partner Processing
• Pricing Fundamentals
• CRM Billing
• Number Range Assignment
• Maintaining Categories and Hierarchies for products
• Status Management
• SAP CRM Marketing
• Marketing Planning and Campaign Management (Marketing Planner, Product Selection,
• Partner Functions, Generic Actions, Campaign Execution)
• Marketing Calendar
• Customer Segmentation
• External List Management
• Lead Management
• Marketing Analytics
• SAP CRM Sales
• Activity Management
• Opportunity Management
• Territory Management
• Quotation Management
• Sales Order Management
• Sales Contract Management
• and more