Service Excellence (WSQ)

Customer feedback is a great way for companies to improve their products and services. However, dealing with feedback, and in particular, complaints can be a very challenging part of anyone’s job. Great communication contributes to happy customers.

Using the appropriate word choices and tone can help you win over your customer and turn them into loyal customers. The purpose of this workshop is to give you some tips and techniques to effectively deal in these challenging situations.

It is still a well-known opinion that good customer service means few or non-customer complaints, forgetting that  Service Excellence is more than that.

Course Objectives:

On completion of this unit, the learner will have the knowledge and capabilities to provide excellent customer experience. This includes:

• Understanding customers
• Creating a positive customer experience
• Demonstrating the qualities and characteristics of a service professional
• Adopting effective communication skills
• Projecting a professional image
• Improving through feedback