Customer feedback is a great way for companies to improve their products and services. However, dealing with feedback, and in particular, complaints can be a very challenging part of anyone’s job. Great communication contributes to happy customers.
DurationCustomer feedback is a great way for companies to improve their products and services. However, dealing with feedback, and in particular, complaints can be a very challenging part of anyone’s job. Great communication contributes to happy customers.
Using the appropriate word choices and tone can help you win over your customer and turn them into loyal customers. The purpose of this workshop is to give you some tips and techniques to effectively deal in these challenging situations.
It is still a well-known opinion that good customer service means few or non-customer complaints, forgetting that Service Excellence is more than that.
Course Objectives:
On completion of this unit, the learner will have the knowledge and capabilities to provide excellent customer experience. This includes:
Skillmaster Training Centre Pte Ltd was founded on January 2003. With over 17 years of experiences in the training industry, we have grown from a humble training centre to a reputable Approved Training Organisation.
The programme will help participants to appreciate the importance of achieving excellent customer service daily. The programme will also emphasize the importance of a mindset change to become innovative in our pursuit of exceptional service.
A positive customer experience (CX) can influence whether a consumer returns or goes elsewhere. A company's relationship with its consumers is about far more than boosting product ratings or lowering wait times.
Customer complaints are common and widespread in recent years, whether these complaints happen in public or private organizations. In UK alone, research done in 2015 found that complaints received on social media platforms have increased eight-fold compared against 2014.
Critical Elements of Customer Service course is offered by DSI Academy.
In today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately.
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