This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.
DurationThis one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.
PBS College started in 1982 as a husband and wife team – Pieter & Christine Jordaan. Over the next three decades, they worked tirelessly for the Credit Management Community. They both served on the management committees for the ICM SA, ICM Africa, UICM and ADRA. Both Pieter and Christine are hailed as “South African Icons” in Credit Management.
All PBS College courses are based on SAQA Certifications, and every course is aligned to SAQA regulations, and to bring personal development into the life of every working person. Their formal Accreditation is through FASSET, and they proudly became registered as the only FASSET registered college for the 57901 Certificate in Credit Management.
The customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers.
Don’t miss the call of success! Enrol in one of our fantastic Receptionist Courses and upgrade your skills. You’re just one ring away from the greatness that awaits.
The Customer Service course builds skills to equip your employees with dependable techniques so that they can create a positive impression during customer interactions, resulting in professional service and on-going business.
Telephone Skills for Call Centres training is offered by Leading training.This is by far the most common media used in Call Centers today. It is also Surprising on how little time and attention is given to building the skills needed for agents to be really successful in their function.
This qualification is intended for persons who already work as Call Centre and/or Business Process Outsourcing agents or who wish to join the Call Centre and/or Business Process Outsourcing industry.
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