This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.
DurationThis one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.
PBS College started in 1982 as a husband and wife team – Pieter & Christine Jordaan. Over the next three decades, they worked tirelessly for the Credit Management Community. They both served on the management committees for the ICM SA, ICM Africa, UICM and ADRA. Both Pieter and Christine are hailed as “South African Icons” in Credit Management.
All PBS College courses are based on SAQA Certifications, and every course is aligned to SAQA regulations, and to bring personal development into the life of every working person. Their formal Accreditation is through FASSET, and they proudly became registered as the only FASSET registered college for the 57901 Certificate in Credit Management.
Computerized Cashier Course is offered by Matasolve Academy. These courses are ideal for those candidates who do not have a grade 12 qualification, but would like to enter a career path in health, development and social care fields. Learners with a grade 12 pass have an added advantage though.
The Professional Telephone Etiquette and Voice Etiquette training course focusses on modern telephone management skills and effective communication skills. “There is no accomplishment so easy to acquire as politeness, and none more profitable.” George Bernard Shaw
Call Centre courses are offered by A+ Computer Training Studios.
This Call Center Training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
Professional telephone skills, improved communication skills and customer service tips. Role play to instill confidence and increase understanding of all skills taught.
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