Telephone Sales Techniques Training

Name: Telephone Sales Techniques Training
Availability: InStock

by Maguire Training Claim Listing

This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales.

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Who Would Benefit

Anyone new to telephone sales or those, who may be experienced but have not received any formal training in the skill of selling on the telephone.

Learning Outcomes

Explain and demonstrate the telephone sales process
Explain features and how to sell benefits
Demonstrate how to handle objections
Develop powerful closing techniques
Show improved communication skills

The Programme Includes:

Using the telephone;
Advantages and disadvantages
Understanding why customer care is important
Preparing to call
Establishing the reason for the call
Managing first impressions
Structuring the call
Opening the telephone call
Putting the customer at ease
Gaining and keeping control
Core skills
Active listening techniques
Questioning techniques
Gathering information
Communication skills
Selling features
When to present the product and services
Dealing with objections
PRISM model
Closing the sale and gaining commitment
Dealing with rejection
‘Live’ skills practice sessions
Individual & group feedback
Review personal objectives, summary & close

About Us

Transform Your Business With Leadership And Sales Training

Since 1999, Maguire Training has led the industry with transformational leadership, management and sales training designed for real results.

With over 20 years of in-house, online, virtual and apprenticeship experience, an expert team of leadership and sales training specialists, and a vast library of over 100 additional online e-learning courses, our support is built for lasting change.

Courses For Every Need

From in-house training to online courses and resources, bespoke and one-to-one coaching and more, we design our courses to meet the needs of our clients.

We are also a registered Apprenticeship Levy Training provider, with high impact learning and development for young people who are just beginning their careers.

Best-In-Class Support

The quality of our training, resources and support has been recognised by renowned certification and awarding bodies worldwide, and we are proud to continue to uphold those standards in everything we do.

We are an endorsed training provider of the Institute of Sales Management, and each of our programmes have been recognised by the CPD Certification Service, which accredits professional training at the highest standards of quality.

Worldwide Experience

We have worked with clients and businesses of all sizes and industries all over the world. With courses in 30+ languages and courses delivered across the Middle East, North America, Asia and Europe, Maguire Training is perfectly equipped to support global teams in all of their diversity and variety.

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Nottingham Branch

20, B, Brunts Business Centre, Woodhouse Rd, Samuel Brunts Way, Mansfield NG18 2AH, Nottingham

Telephone Sales Techniques Training

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