The telephone is one of today’s essential communication tools. Aj training offer a range of hands-on training courses and workshops delivered at our rotherham training suite or on site at your location.
DurationThe telephone is one of today’s essential communication tools. Aj training offer a range of hands on training courses and workshops delivered at our rotherham training suite or on site at your location.
Everyone creates an impression with both internal and external customers when using the telephone and customers who are dealt with professionally are more likely to remember you as their first choice of service provider.
Introduction
All trainer delivered courses include
AJ Respond to all online bookings within 3 working hours, we will email you back to confirm prices, availability and content of the requested course. Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.
We have been helping businesses since 2006, we are proud to have helped thousands of clients. Thanks to valued feedback and recommendations from our customers we are continuing to offer everything from the basics to advanced training to an ever increasing client base.
The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital contacts may well lie with some of your least well-trained staff.
We deliver on promises, on time, within budget, every time
Understanding and meeting customer needs is an essential skill for staff across all customer-facing roles. The impact of poor customer relations can be felt directly on the bottom line. This course will develop the essential people skills that are at the heart of quality customer care.
Customer Care course is offered by ELGee Training. ELGee Training provides up-to-date and current information for your workforce based on the requirements of the regulating authorities.
Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. You may be the first point of contact and work in any sector or organisation type.
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