Telephone Skills Training

The telephone is one of today’s essential communication tools. Aj training offer a range of hands on training courses and workshops delivered at our rotherham training suite or on site at your location. 

Everyone creates an impression with both internal and external customers when using the telephone and customers who are dealt with professionally are more likely to remember you as their first choice of service provider.

Introduction

• Identify how effective communication takes place
• Recognise the importance of essential elements of communication and their impact when speaking with customers over the telephone
• Identify key call standards, recognise their importance and manage these elements
• Recognise how to manage difficult customers using a model which will help to achieve a positive outcome for both the delegate and the customer More details.

All trainer delivered courses include

• Certificate of attendance
• E-Mail support
• Course notes

AJ Respond to all online bookings within 3 working hours, we will email you back to confirm prices, availability and content of the requested course. Once confirmed we will forward joining instructions along with an invoice payable 10 days before the course date.