The aim of the workshop is to enhance the skills of the participants and increase their confidence. This course encourages the delegate to focus on their use of the telephone and reinforces the necessary skills required to create that lasting impression.
DurationThe aim of the workshop is to enhance the skills of the participants and increase their confidence. This course encourages the delegate to focus on their use of the telephone and reinforces the necessary skills required to create that lasting impression.
Many people overlook the importance of an excellent telephone manner. Customers who are handled well will notice the good service and hopefully build a long-term relationship with your organisation.
Content
Interactive activities and exercises reinforce the learning. Participants work individually and in teams to gain experience in putting their skills into operation.
About Us
We are a leading training provider in Scotland with offices in Edinburgh and Glasgow. We specialise in Modern Apprenticeships, the recruitment of apprentices, accredited qualifications and business training. We are also an ILM Approved Centre and ECITB Approved Provider.
Our Team
"At Rewards we believe each business is unique. Therefore it is important for us to listen closely to your needs and deliver the best training solution that meets the demands of today's businesses.
Since our Scottish offices opened in 1999, our commitment to the people development sector has continually increased. We strongly believe that through training, people become confident to embrace change and businesses succeed.
We pride ourselves in being a dynamic and forward thinking company and our key strength is our staff. Our staff are always committed to our vision of helping others achieve success, be it as an individual or a business."
Customer service training course in swindon. This one-day customer service training course in swindon will help you to build the customer service skills to identify and meet customer needs and deliver excellent customer service, face to face, on the telephone or on line.
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
Managing a call centre effectively is as much of an art as it is a skill. This foundation call centre management training course gives you an opportunity to look at the best use of resources, understanding reports and planning for future activity.
Customer service is essential because every organisation needs the continued support of its customers. Whenever clients lose faith in the willingness of organisations to give good service, they find alternative suppliers. To live long and prosper, every organisation needs to master the art of custo...
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