The aim of the workshop is to enhance the skills of the participants and increase their confidence. This course encourages the delegate to focus on their use of the telephone and reinforces the necessary skills required to create that lasting impression.
DurationThe aim of the workshop is to enhance the skills of the participants and increase their confidence. This course encourages the delegate to focus on their use of the telephone and reinforces the necessary skills required to create that lasting impression.
Many people overlook the importance of an excellent telephone manner. Customers who are handled well will notice the good service and hopefully build a long-term relationship with your organisation.
Content
Interactive activities and exercises reinforce the learning. Participants work individually and in teams to gain experience in putting their skills into operation.
About Us
We are a leading training provider in Scotland with offices in Edinburgh and Glasgow. We specialise in Modern Apprenticeships, the recruitment of apprentices, accredited qualifications and business training. We are also an ILM Approved Centre and ECITB Approved Provider.
Our Team
"At Rewards we believe each business is unique. Therefore it is important for us to listen closely to your needs and deliver the best training solution that meets the demands of today's businesses.
Since our Scottish offices opened in 1999, our commitment to the people development sector has continually increased. We strongly believe that through training, people become confident to embrace change and businesses succeed.
We pride ourselves in being a dynamic and forward thinking company and our key strength is our staff. Our staff are always committed to our vision of helping others achieve success, be it as an individual or a business."
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
These skills are easily transferable from one role to another, as the fundamentals remain the same, however you choose to apply them. We work closely with you to create telephone skills training sessions that combine these soft skills with the specifics of your business or industry to develop well-...
Build your confidence and create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.
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