We will be refreshing some of the core theories and methods underpinning adult professional learning and thinking about the elements of course design and delivery that make sure the learning is relevant, engaging, and most importantly transferable back to practice.
DurationHow the Train the Trainer course can help with communication skills training
We will be refreshing some of the core theories and methods underpinning adult professional learning and thinking about the elements of course design and delivery that make sure the learning is relevant, engaging, and most importantly transferable back to practice.
And we will be digging deeper to explore the reasons why teaching communication and other interpersonal skills can be so challenging and to find out how we can facilitate a learning environment that is psychologically safe enough to really stretch and challenge the learners.
What’s involved?
Our new Train the Trainer course consists of 20 hours of flexible, online study and 5 2-hour sessions on Zoom, followed by a 3-day workshop here in Manchester.
Through our online sessions, we’ll cover a range of different themes on communication and soft skills training. We’ll discuss the presentations, provide time for reading and reflective activities and everyone will get to deliver a microteach session on a chosen theme or topic. In the workshop, we’ll take you through setting up and managing role play and how you can work through group dynamic issues.
You’ll have the opportunity to observe the first day of a 2-day advanced communications skills training course facilitated by a Maguire trainer via Zoom. This isn’t mandatory but will give you a gold-standard real-world demonstration of how to deliver communication skills training.
What’s more, on our online Train the Trainer course, you’ll get access to the Maguire Handbook, a comprehensive guide to evidence-based communication skills and strategies with a foundation in communication skills research.
We’ll also give you a Maguire Train the Trainer Manual with sample course programmes, course content advice and guides to experiential teaching methods.
Who is the Train the Trainer course for?
Our Train the Trainer course is suitable for you if you are already an experienced trainer or educator. This must also be a significant part of your day-to-day role.
You’ll also need to have been on an advanced communication skills training course in the last 5 years or have an equivalent qualification (for example a master’s module or counselling qualification).
Lastly, you’ll need to have a professional background in health or social care – so if you’re already working in the NHS or community care sector, the Train the Trainer course could help you gain the skills you need to deliver advanced communication courses.
Equality, diversity and inclusion
At The Christie, we aim to deliver healthcare services that are accessible and inclusive to everyone, in an environment characterised by dignity and mutual respect.
As part of our commitment to meeting our legal duties, we have developed our Equality, Diversity and Inclusion Delivery Plan 2023 to 2024.
We have also produced and published The Christie Equality, Diversity and Inclusion Annual report 2022 to 2023. This report has been produced to provide assurance that The Christie is meeting its statutory, regulatory and contractual requirements.
We also collect and analyse equality information about our patient services and employment activities. This helps us to develop for the benefit of all our patients, visitors, staff and job applicants.
NHS organisations can also assess their performance of improving equality delivery for patients and staff through the NHS Equality Delivery System.
Equality and diversity for patients
At The Christie, we strive to deliver care that meets the needs of all our patients. This is only possible when we understand who our patients are, and the diverse requirements that they have.
We’re working hard to understand more about the characteristics of the people we treat and the populations we serve, across Greater Manchester, Cheshire and beyond.
We’re continually evolving our internal processes and the way we capture patient data and diversity information so that we can keep improving how we do this. All patients are appropriately encouraged to share diversity information; this helps us to give each and every person the best possible treatment and services during their time with us.
The Trust has developed its first Equality, Diversity and Inclusion Patient Experience Delivery Plan 2023 to 2024 that is linked to Domain 1 outcomes in the Equality Delivery System 2022.
Our Equality, Diversity and Inclusion Team together with our Clinical Outcomes Data Unit have produced our most recent Equality Patient Profile Data (April 2022 to March 2023).
This report outlines our patient profile by protected characteristic, as referenced in the Equality Act 2010. Providing this information supports our delivery of the Public Sector Equality Duty and the NHS Equality Delivery System 2022 (EDS) requirements.
Equality and diversity for staff
Equality, diversity and inclusion for our staff means placing great value on the rich diversity and creative potential that people with different backgrounds and abilities bring.
Our culture values the contribution of every single person, and is one in which an individual’s success depends on personal merit and performance.
As an organisation, we are required to report on equality, diversity and inclusion workforce-related issues to ensure we treat all individuals fairly. To support our work, we have developed an equality, diversity and inclusion network for all members of staff.
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