Travel, Hospitality and Aviation Level 2

Do you have ambitions to work in the fast paced travel industry whether that’s in a travel agency, hotel or in aviation?

On this year-long nationally recognised qualification, you’ll gain the essential skills and knowledge to find employment or an apprenticeship in a Travel and Tourism, Hospitality or Cabin Crew role.

You will build confidence and develop a skillset through placements in real working environments to support progression to a Level 3 course or to enable you to enter the workplace.

Past students have secured a wide range of roles including:

• Customer service at Newcastle Airport

• Check-in and cabin crew with Jet2

• Holiday representative work

• Hotel receptionist with Hilton

• Holiday sales advisors with TUI and Hays Travel.

This course will provide you the knowledge and skills you need to pursue a career in travel and tourism, hospitality and aviation and support you to achieve your career aspirations.

Throughout the course you’ll develop your skills through a mixture of practical hands-on activities and classroom work to learn about:

• How to deal with customers and exceed their expectations when selling them a holiday, checking them in at the airport or hotel, serving them drinks on an aircraft or looking after them in resort.

• How to handle complaints and deal with difficult customers.

• Team working and how to develop working relationships with colleagues.

• How to research and market popular overseas tourist destinations

• An understanding of the structure of the travel industry including: transport (road, rail, air and sea), accommodation (serviced and non-serviced), tour operations, travel agents. visitor attractions, guiding and information services and ancillary services.

• The requirements, knowledge and skills needed to apply for jobs such as Cabin Crew, Holiday Reps, Hotel Receptionist, Airport Check-in, Travel Agent, Tourist Information Officer. Events coordinator etc.

• Airlines and airports, looking at classes of travel, destinations and all the services and facilities available to travellers.

Assessment

There are no examinations.

You’ll create a portfolio of evidence in order to achieve your qualification.

Your portfolio will be individual to you and we will use a range of methods that suit your needs such as:

• Verbal questioning

• Written answers to questions

• Professional discussions

• Role plays

• Production of documents and assignments.

The teaching team

Our teachers are ambitious, talented and passionate about making your experience at college the very best it can be.

They have all worked in the travel sector and have up to date industry experience to share with you and the energy and enthusiasm to help you to get where you need to be.

We also offer Masterclasses which are delivered by industry experts.

You will also have access to our very own online Travel Training Academy.

Work Experience & Employer Partners

We're connected with some of the best travel businesses in the region to give you a real insight into the world of work and a valuable work placement.

Partners include:

• Jet2

• Swissport

• Jury's inn

• Crowne Plaza

• Hilton

• TUI

• Dawson & Sanderson

• Hays Travel.

How we can support you

Whatever support you need, we’re here for you and will make sure you get the most out of your time at college.

We have expert teams in place to look after every single one of our students.

Our specialist teams can help with:

• Learning difficulties

• Physical and sensory disabilities

• Dyslexia, dyspraxia, neurodiversity or other specific learning difficulties

• Mental health and well being

• Exam access arrangements

• Money, finance and bursary advice

• Careers advice, job and university applications