On this year-long nationally recognised qualification, you’ll gain the essential skills and knowledge to find employment or an apprenticeship in a Travel and Tourism, Hospitality or Cabin Crew role.
DurationDo you have ambitions to work in the fast paced travel industry whether that’s in a travel agency, hotel or in aviation?
On this year-long nationally recognised qualification, you’ll gain the essential skills and knowledge to find employment or an apprenticeship in a Travel and Tourism, Hospitality or Cabin Crew role.
You will build confidence and develop a skillset through placements in real working environments to support progression to a Level 3 course or to enable you to enter the workplace.
Past students have secured a wide range of roles including:
Customer service at Newcastle Airport
Check-in and cabin crew with Jet2
Holiday representative work
Hotel receptionist with Hilton
Holiday sales advisors with TUI and Hays Travel.
This course will provide you the knowledge and skills you need to pursue a career in travel and tourism, hospitality and aviation and support you to achieve your career aspirations.
Throughout the course you’ll develop your skills through a mixture of practical hands-on activities and classroom work to learn about:
How to deal with customers and exceed their expectations when selling them a holiday, checking them in at the airport or hotel, serving them drinks on an aircraft or looking after them in resort.
How to handle complaints and deal with difficult customers.
Team working and how to develop working relationships with colleagues.
How to research and market popular overseas tourist destinations
An understanding of the structure of the travel industry including: transport (road, rail, air and sea), accommodation (serviced and non-serviced), tour operations, travel agents. visitor attractions, guiding and information services and ancillary services.
The requirements, knowledge and skills needed to apply for jobs such as Cabin Crew, Holiday Reps, Hotel Receptionist, Airport Check-in, Travel Agent, Tourist Information Officer. Events coordinator etc.
Airlines and airports, looking at classes of travel, destinations and all the services and facilities available to travellers.
Assessment
There are no examinations.
You’ll create a portfolio of evidence in order to achieve your qualification.
Your portfolio will be individual to you and we will use a range of methods that suit your needs such as:
Verbal questioning
Written answers to questions
Professional discussions
Role plays
Production of documents and assignments.
The teaching team
Our teachers are ambitious, talented and passionate about making your experience at college the very best it can be.
They have all worked in the travel sector and have up to date industry experience to share with you and the energy and enthusiasm to help you to get where you need to be.
We also offer Masterclasses which are delivered by industry experts.
You will also have access to our very own online Travel Training Academy.
Work Experience & Employer Partners
We're connected with some of the best travel businesses in the region to give you a real insight into the world of work and a valuable work placement.
Partners include:
Jet2
Swissport
Jury's inn
Crowne Plaza
Hilton
TUI
Dawson & Sanderson
Hays Travel.
How we can support you
Whatever support you need, we’re here for you and will make sure you get the most out of your time at college.
We have expert teams in place to look after every single one of our students.
Our specialist teams can help with:
Learning difficulties
Physical and sensory disabilities
Dyslexia, dyspraxia, neurodiversity or other specific learning difficulties
Mental health and well being
Exam access arrangements
Money, finance and bursary advice
Careers advice, job and university applications
About us
At Gateshead College we offer the highest standards of education and real world skills.
It’s a combination that we call employment edge and it’s totally unique to Gateshead College.
Employment edge means:
Hands on experience that will make your CV stand out from the pile
Being able to walk into a business, look people in the eye and know you deserve to be there
The confidence to shine in an interview and the strength to tackle the world of work
Giving parents the confidence that their child will be challenged as well as nurtured
Helping organisations build a team that will be the heartbeat of the business, with personal and professional skills
We know all this can seem daunting but we’ll be with you from day one, every step of the way.
That’s what we believe Gateshead College is all about. Giving you the confidence and self-belief you need to find your purpose, and the skills, support and direction you need to make the most of your talents. It’s these things that will make a big difference to your life.
Qualifications matter. We’ll help you get the ones you need, but we’ll also give you so much more. If we both put in everything we’ve got, you’ll be more than ready for the world of work.
Mission and Values
Our purpose
To develop skilled, confident learners who succeed in work and life.
Our vision
To be at the heart of a thriving community, helping people to achieve their full potential and gain the employment edge.
Our values
Respect others
We are kind and considerate to everyone.
Take responsibility
We act honestly and do what we say we’ll do.
Have courage
We give things a go and stand up for what is right.
Be creative
We are open minded and explore new ways of doing things.
Work together
We value our differences and learn from each other.
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This course provides a solid foundation for working in the aviation and tourism industry. It will develop knowledge and skills for employment in this sector including cabin crew roles, airport and ground operations and customer service.
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