Conflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.
DurationConflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.
Discover how conflict is a central part of the human experience with our Understanding Conflict Certificate of Completion program.
In these two courses, you will explore different ways of thinking about conflict, from how it is experienced to its various underlying causes.
Practice engaging with conflict situations and learn communication skills for building effective dialogue. Determine your own conflict style and gain the skills to effectively manage conflict situations using an interest-based approach. The learning focus is on you and your interaction with conflict.
By exploring your own communication style, you will develop skills to better communicate through personal or professional conflict situations. You will begin to understand your own response to conflict in order to manage these types of situations more effectively.
Complete two required courses to earn your certificate of completion.
Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in Southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina, and the Iyarhe Nakoda. The City of Calgary is also home to the Métis Nation.
An examination of levels of conflict from the interpersonal to the international.
Besides its academic programs, SPU offers a number of complementary services, including support and guidance to help students succeed academically and personally
This workshop will help you understand the root of conflict, communicate without causing defensiveness, de-escalate difficult situations, and resolve conflicts in both work and social settings.
Our aim is for learners to return to work energised with practical and considered ways of viewing conflict.
Develop strategies and techniques to positively influence others, negotiate to achieve mutually beneficial goals, and manage conflict, while maintaining healthy business relationships.Â
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