Conflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.
DurationConflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.
Discover how conflict is a central part of the human experience with our Understanding Conflict Certificate of Completion program.
In these two courses, you will explore different ways of thinking about conflict, from how it is experienced to its various underlying causes.
Practice engaging with conflict situations and learn communication skills for building effective dialogue. Determine your own conflict style and gain the skills to effectively manage conflict situations using an interest-based approach. The learning focus is on you and your interaction with conflict.
By exploring your own communication style, you will develop skills to better communicate through personal or professional conflict situations. You will begin to understand your own response to conflict in order to manage these types of situations more effectively.
Complete two required courses to earn your certificate of completion.
Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in Southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina, and the Iyarhe Nakoda. The City of Calgary is also home to the Métis Nation.
By the end of this course, participants will develop capacity and skills to apply to resolving workplace conflicts with tact and skill.
There are things that you can do to hold high impact conversations from understanding what makes us and others difficult
This course surveys the history, concepts, scholarship, and analytical framework of the multidisciplinary field of Peace and Conflict Studies
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size
At Benard + Associates, we have developed amazing programs that engage staff, educate them on these important issues and give them the tools they need to communicate effectively and prevent issues from escalating.
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