Conflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.
DurationConflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.
Discover how conflict is a central part of the human experience with our Understanding Conflict Certificate of Completion program.
In these two courses, you will explore different ways of thinking about conflict, from how it is experienced to its various underlying causes.
Practice engaging with conflict situations and learn communication skills for building effective dialogue. Determine your own conflict style and gain the skills to effectively manage conflict situations using an interest-based approach. The learning focus is on you and your interaction with conflict.
By exploring your own communication style, you will develop skills to better communicate through personal or professional conflict situations. You will begin to understand your own response to conflict in order to manage these types of situations more effectively.
Complete two required courses to earn your certificate of completion.
Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in Southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina, and the Iyarhe Nakoda. The City of Calgary is also home to the Métis Nation.
Learn how to deal effectively with the conflicts that are frequently part of workplace life.
At the end of this training, you will have developed a better understanding of your colleagues and how they deal with conflict. It is possible to use conflict to advance professional progress!
The purpose of this workshop is to engage participants in a process of seeing conflict as an opportunity for growth, development, and enhancing business and other relationships, rather than approaching conflict with fear or simply avoiding it altogether.
This training course looks at how you can improve your practice and behaviors to better manage the conflicts you experience.
The conflict management tools that are taught in this course can be very easily applied in our home life, our social circles and at work.
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