Understanding Conflict Certificate of Completion

Conflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.

Discover how conflict is a central part of the human experience with our Understanding Conflict Certificate of Completion program.

In these two courses, you will explore different ways of thinking about conflict, from how it is experienced to its various underlying causes.

Practice engaging with conflict situations and learn communication skills for building effective dialogue. Determine your own conflict style and gain the skills to effectively manage conflict situations using an interest-based approach. The learning focus is on you and your interaction with conflict.

By exploring your own communication style, you will develop skills to better communicate through personal or professional conflict situations. You will begin to understand your own response to conflict in order to manage these types of situations more effectively.

Complete two required courses to earn your certificate of completion.

• XCFR 20401 Effective Communication
• XCFR 20400 Conflict Dynamics