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English for the Workplace: Master Professional Communication
Comprehensive Business English course covering professional communication, job interviews, meetings, and customer service.
Created By Michael Dewar
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Try Personal Plan for freeWhat You'll Learn
- Confidently discuss your work—talk about what you do, your likes/dislikes, and career goals.
- Improve customer communication—handle phone calls professionally and resolve issues effectively.
- Master job applications—write strong CVs, cover letters, and perform well in interviews.
- Develop workplace communication skills—engage in small talk, express opinions, and disagree politely.
- Learn key business vocabulary—understand and use essential phrases, idioms, and expressions in professional settings.
- Boost your confidence in meetings—speak naturally and fluently in discussions with colleagues and clients.
- Understand the importance of workplace behavior—develop a strong professional mindset, motivation, and creative thinking skills.
Requirements
- Intermediate-level English proficiency.
- A willingness to watch short, engaging video lessons.
- Commitment to actively participate and apply what you learn.
Description
Do you need to use English at work but struggle with confidence? Are job interviews, meetings, and customer conversations making you anxious? This course will help you communicate effectively in a professional setting, whether you are looking for a new job, a promotion, or simply want to improve your workplace communication.
This course is taught by experienced Business English instructor Mike, who has helped thousands of students master professional communication. You will learn essential skills such as handling workplace conversations, responding to customer inquiries, and making a great impression in interviews.
Course Structure:
- Section 1: Discussing your work, career aspirations, and key skills (hard vs. soft skills).
- Section 2: Effective workplace communication—how to express opinions, present ideas, and engage in small talk.
- Section 3: Customer service skills—examples of good and bad service, plus strategies for handling customer concerns.
- Section 4: Workplace behaviors—mindset, motivation, and how to enjoy your work more.
Interactive Learning: This course includes role-plays, real-world examples, quizzes, and assignments to make learning engaging and practical.
Who This Course Is For
- Non-native English speakers working in professional environments.
- Native and non-native employees applying for new positions or promotions.
- Managers who need to communicate effectively with teams and clients.
- Anyone who interacts with customers in English and wants to improve communication skills.
Ready to advance your Business English skills? Enroll now and start improving your professional communication today!
Course content
1. Introduction.mov
2. Describing your work.mov
3. Practice Listening Task.mov
4. Positives and Negatives.mov
5. Practice Assignment.mov
6. Likes, Dislikes and Preferences at work.mov
7. Listening Activity.mov
8. What skills do you have?.mov
9. Skills Assignment.mov
1. Introduction.mov
2. Job Advert.mov
3. Listening Assignment.mov
4. Owain's CV.mov
5. Owain's CV Feedback.mov
6. Assignment.mov
7. Covering Letter.mov
8. Interviews - Introduction.mov
9. Things you SHOULD do at interview.mov
10. Things you should NOT do at Interview.mov
11. Salary Negotiation.mov
1. Introduction.mov
2. Questions, Questions, Questions.mov
3. Listening Skills.mov
4. Non verbal communication.mov
5. Describing systems.mov
6. What makes a good meeting.mov
7. Hosting meetings.mov
8. Attending a meeting.mov
9. Disagreeing politely.mov
10 How to interrupt politely.mov
11. Assignment.mov
12. Summary of Chapter 2.mov
1. Intro - Customer Service training.mov
2. Example of GOOD & BAD Customer service.mov
3. Breakdown of conversations.mov
4. How to defuse an angry customer.mov
5. Listening Activity.mov
6. Listening Activity answers.mov
7. 5 principles of customer service.mov
1. Motivation at work - Intro.mov
2. Mindset.mov
3. Employers and Mindset.mov
4. Motivation.mov
5. Creative Thinking.mov
1. Thank you.mov
Instructor
Hi! I’m Mike, a professional linguist with over 12 years of experience teaching English, French, and Spanish to students worldwide. Throughout my career in language schools and online education, I’ve helped thousands of learners achieve their personal and professional goals.
My passion for languages led me to create Languages Collective, where I offer both online and in-person lessons in English, Spanish, and French. Holding a university degree in Spanish, I am fluent in French and Spanish and have intermediate proficiency in Polish and Arabic.
In addition to teaching, I host the English Waffle podcast (available on Spotify and iTunes) to help learners improve their listening skills. I also create courses designed to build confidence and fluency in language learning.
I look forward to seeing you in my courses—feel free to reach out, as I love hearing from students!
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