Advanced Professional Certificate In Tourism & Hospitality Management

About Saudi Glomacs

At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills.

We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.

With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions.

Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.

Training Outline

• Key components and structure of the hospitality and tourism industries

• Understanding the relationship between tourism, hospitality, and culture

• Customer touchpoints and their impact on the guest experience

• Core principles of service excellence and customer-focused culture

• Strategies for delivering exceptional service at every guest touchpoint

• Personalisation of guest services to improve satisfaction and loyalty

• The importance of sustainability in hospitality and tourism

• Integrating sustainable practices into daily operations

• Understanding green certifications and sustainable standards in hospitality

• Principles of market segmentation in hospitality and tourism marketing

• Developing and implementing a successful digital marketing strategy

• Online reputation management and responding to customer reviews

• Essential leadership skills for effective hospitality management

• Motivating and engaging teams to deliver high-quality service

• Operational planning and resource management for hospitality businesses

Certificates

• On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates

• Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance

Accreditation

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit.