A major part of the course will focus on how airports function as operational entities and what are the key information flows between participants within an airport and how these can be improved to maximise efficiency.
DurationThe aim of the Airport Operations course is to provide managers with a range of skills and key insights into airport operations.
A major part of the course will focus on how airports function as operational entities and what are the key information flows between participants within an airport and how these can be improved to maximise efficiency.
Course structure
Workshops are also organised so that groups of participants can exchange ideas and apply their knowledge to solving a particular problem/case study.
What you will learn
On successful completion of the course, delegates will be able to:
Explain key airport operations and describe their contribution to service provision.
Evaluate the thought processes required in effective airport business recovery following an airport incident or process change.
Critique the requirement for (and the components of) a robust airport security plan and safety management system.
Core content
Airside, Terminal and Landside Operations
Winter Operations
Airport Emergency Services
Security Regulations and Operations
Safety Management Systems
Emergency and Contingency Planning
Cargo Operations
Airport Customer Service
Airport Management Systems
Airport Baggage Systems.
*Please note that the content of the course is subject to change
Our vision
To be valued globally for tackling the real-world issues of today to deliver a sustainable future.
Our mission
We work in partnership with business, academia, governments and other organisations to develop and deliver applied research and innovative education in science, technology, engineering, and management.
Cranfield's distinctive expertise is in our deep understanding of technology and management and how these work together to benefit the world.
Our education portfolio is renowned for its relevance to business and industry. We are the largest UK provider of master's-level graduates in engineering and offer a flagship MBA, extensive world-class customised executive education and professional development programmes. Our work informs government policy and leads the way in producing cutting edge new technologies and products in partnership with industry.
The research and consultancy we carry out for industry, government and business provides our students with a real-world learning environment, allowing them to develop as professionals and then transfer their knowledge to the global economy. This has always been the 'Cranfield way' but it has never been more important than in today's world.
Our corporate plan
Guided by our vision, mission, values, UN Sustainable Development Goals and sector-facing themes, our corporate plan defines our ambitions for the next five years.
Our values
Ambition
We aim high. We do all we can to achieve excellence.
Impact
We change people’s lives. We make the world a better place.
Respect
We value everyone’s expertise. We support each other.
Community
We build and cherish our Cranfield community. We embrace diversity.
Within the civil aviation industry, cabin crew play an essential role in ensuring the safety and comfort of airline passengers.It is important, therefore, that airline cabin crew are appropriately trained for the job.
Compulsory units on the programme are Customer Service, Hospitality within Travel and Tourism, UK airports and Airlines, Careers within Travel and Tourism and Travel Agencies Work experience will be carried out over two weeks and will be undertaken in local travel/hospitality related businesses.
This study programme is designed for those who aspire to work as Air Cabin Crew with scheduled, charter or low cost airlines. The course will provide you with the skill set to make the important first steps, with new and exciting links with industry specialists, and a mocked up cabin where experien...
The IATA Airport Operations training program utilizes a variety of individual and team exercises, boot camps, assessments, videos and group discussions.
The four-week course covers all the theory and practical skills you’ll need. You’ll spend time studying and take part in practical demonstrations using simulators at our training centres, including showing off your swimming skills in the pool. Some of the areas we’ll cover include:
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