Analyzing & Improving Business Processes

At the core of any organization are the processes that make up the work accomplished by that organization. The accumulation of activities that take place in each of these business processes is what ultimately determines an organization’s success. 

To improve overall operations, most organizations have initiated various attempts at analyzing and evaluating their existing processes. However, often, the analyses that are conducted are not at a holistic level, do not consider the customer,  or fail to focus on the objectives and risks associated with those processes.

This means that individuals (including internal auditors) tasked with such analysis are on a constant search for better tools and techniques to be used for business process analysis — whether they are looking for a way to create efficiencies, analyze the work that is being done, or provide better customer service. 

This course provides participants with a set of tools and techniques that can be used in any process analysis engagement. In addition, it includes numerous opportunities to apply those tools and techniques in real-world scenarios. 

The best way to build business process analysis skills is by doing the work, and this course is full of hands-on applications using case studies and the participants’ understanding of their own processes to apply these tools and techniques often. 

Objectives:

• Recognize the various purposes and roles of process improvement in audit and review activities.
• Understand the interrelationships, roles, and impacts of objective and risk on processes.
• Create visual representations (maps) of processes to facilitate process analysis.
• Understand how and when to apply the various tools — process mapping, customer mapping, spaghetti mapping, and RACI matrices.
• Understand techniques to use while interviewing that facilitate information gathering.
• Apply the tools in various business situations.
• Analyze documentation during and after development to identify potential issues and solutions related to efficiency and effectiveness.