We explore different styles of communication and what we mean by assertive communication. We recognise the bill of assertive rights, explore ways of saying No and how to communicate our needs effectively. We develop an action plan using the tips and tools we have learnt over the course.
We explore different styles of communication and what we mean by assertive communication. We recognise the bill of assertive rights, explore ways of saying No and how to communicate our needs effectively. We develop an action plan using the tips and tools we have learnt over the course.
About us
Who we are
In the mid-1980s, a passionate group of social workers and community psychiatric nurses recognised that many people were in hospital not just because of their mental health problems, but because they had nowhere else to go.
Housing initiatives at the time didn’t give people the support they needed once out of hospital. So the group decided to set up a housing association to help this group of people. In 1987, we officially became Second Step, named in recognition of providing a step away from hospital, and one towards recovery and the hope of a better future.
In 2017 we launched our new brand which included a new logo and strapline; putting mental health first. This work clarified that we are a mental health charity registered under the Co-operative and Community Benefit Societies Act 2014.
What we do
Our work to support people with mental health problems in their homes is still at the centre of what we do. Working with our partners in Bristol, we’re proud that 65% of housing clients moved on successfully to live more independently in 2018/19.
We work alongside our clients in whatever emotional state they're in; working with them at their pace showing them respect at all times, gently acknowledging the possibilities for change. Being trauma-informed, recovery, peer support and coproduction are the four main ways in which we approach our work.
Our services can be found in Bath and North East Somerset, Bristol, North Somerset, South Gloucestershire and Somerset.
This one-day virtual workshop is designed for those who want to feel more confident and more assertive, without having to be aggressive in the workplace and provides delegates with a personal toolkit to enable them to handle the work situations they find most challenging.
This course will explore what assertion is and how it can be applied. Assertion is often assumed to be a negative and perhaps even aggressive technique associated with those who shout louder than the rest. In reality, assertion when done correctly does not fall on the passive-aggressive spectrum at
This course concentrates on developing the knowledge and skills required to project a positive and self-assured image and how to use assertiveness to build rapport and gain co-operation.
Our training courses are tailored for each individual businesses needs and we draw from a wide range of core material. This has been developed through years of experience and study of the science of developing people and businesses.
Our Assertiveness training course provides practical advice and techniques to boost your confidence and build self-esteem.
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