This course will help you to gain tools and techniques to boost your confidence and build your self-esteem. You will gain practical help to deal with situations assertively and not aggressively at work and how to be more confident.
DurationOverview
Are you having difficulties dealing with problem and difficult people?
Feel that you are being taken advantage of
Feel helpless and unable to stand up for yourself
Are you being bullied and shouted at?
Are aggressive people causing you to feel under extreme pressure?
Are you lacking in confidence?
If you have answered ‘yes’ to some or all of the above, come along to the Assertiveness and Confidence Building training and learn lots of new techniques to help you be more assertive and more confident.
This course will help you to gain tools and techniques to boost your confidence and build your self-esteem. You will gain practical help to deal with situations assertively and not aggressively at work and how to be more confident.
To build and improve relationships with others at work and in any situation. You will find out how to build respect with others, important verbal communication techniques, and also how body language can impact on us.
Outline Programme
Confidence and assertiveness – what are they really?
Saying ‘No’ positively and without causing offence to others
Learn how to be assertive without aggression
How to improve communications skills and build your confidence
How to deal effectively with disagreement and conflict
How to deal with and survive aggressive behaviour
By the end of the course each delegate will be able to:
Explain the difference between assertiveness and aggression
Explain how to say no without offending
Describe how to be assertive rather than aggressive
Improve communication skills and be more confident
Be less apprehensive and understand how language and body language is important to assertiveness.
Be confident in dealing with aggression, dominance, conflict and criticism
Explain how to improve relationships
Explain how to improve decision making and engagement
The course is interactive and includes group discussion, explanations, exercises and practical group and individual work. Numbers are limited to keep groups small. Can go towards your CPD
Training methods used
Trainer presentation; power point; flip chart; group discussion; small group/pairs work; practical exercises; handouts, tips.
By the end of the course, you will be more confident to enable you to put all the skills and techniques in practice when you go back to the workplace.
Welcome to YSM Solutions providing solutions for a thriving workplace, with a preventative approach to work-related stress and improving overall wellbeing. By prioritising the wellbeing of your employees, you can create a healthier, happier, and more productive work environment
Wellbeing encompasses four essential pillars: physical, emotional, social, and financial health. By focusing on these pillars, we can help you establish an effective working environment that promotes the wellbeing of your employees.
Thriving Workplace
In a thriving organisation, leaders and employees will have good mental, physical and emotional health. A psychologically healthy and safe workplace is one that promotes employees’ psychological wellbeing and proactively aims to prevent harm to employee psychological health. We will support you to address risk factors and create a psychologically healthy and safe workplace.
This course will help you feel more confident in how your handle your colleagues, your manager and your customers
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