Express yourself more clearly, openly and confidently in your personal and professional relationships. This course is intended for anyone that needs to develop their assertiveness skills and improve communication with others
Assertiveness
Express yourself more clearly, openly and confidently in your personal and professional relationships. This course is intended for anyone that needs to develop their assertiveness skills and improve communication with others.
Being assertive means being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour.
By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions.
This session will provide guidance on how to become more assertive and build self-confidence. This will help delegates achieve greater work effectiveness and productivity, whilst putting them in control of their daily activities and making them more able to overcome stressful work and life situations.
Course Content
What is Assertiveness? - A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants.
My Assertiveness Goals - A chance for delegates to review what they want to get out of the session and where they would like to end up with regard to their approach to assertiveness.
How Assertiveness Works - A look at human reactions and the reasoning behind them culminating in an activity that looks at the participants own observations in relation to assertive behaviour.
My Assertive Rights - A review of the rights we have as individuals followed by a commitment to the rights by the participants.
Taking a Positive Approach - Looking at key methodology, including:
Giving and Receiving Compliments - A review of typical responses to compliments and their negative consequences, followed by an opportunity to develop new, positive responses.
Improving Self-Esteem - An in-depth review of each individuals positive aspects.
New Challenges - A set of challenges to take participants out of their comfort-zone and into the realm of possibilities.
Effective Communication - A look at what makes effective communication with some modelling of behaviours.
Approaching Assertiveness - A look at the four cornerstones of being assertive with a chance to practice these behaviours.
The Words You Use - Understanding the key areas of effective communication. Covering the areas of; Disclosing Your Feelings, Being Clear, Being Persistent, Empathising and Working Towards a Wise Outcome.
Preparing to Be Assertive - A chance to understand and practice a set process of 'scripting' in order to develop an effective and natural approach to assertive interactions.
Assertive Review - An activity that solidifies the reasoning behind wanting to become assertive, whilst demonstrating that it is not an unachievable outcome.
Objectives
By the end of the training course delegates will be able to:
Explain what assertiveness is and what it means for us and those around us
Appreciate that everyone has rights as an individual and that you can stand by those rights
Take a positive approach in communicating more effectively
Improve their self-esteem
Appreciate which words to use to get the most out of interactions with others
Follow a set process for approaching situations in an assertive manner
About Us
Prior to starting Plymouth Business Training, Rob Salt gained over 23 years experience with Plymouth Chamber of Commerce (now Devon Chamber of Commerce) in various management roles.
During his time as the Training Manager, the Plymouth Chamber became one of the major training organisations in Plymouth. Rob gained extensive knowledge about the training needs of Plymouth businesses along with wide-ranging knowledge of the training provision that is available.
Rob also served as the Commercial Manager at the Plymouth Chamber of Commerce for over 8 years.
Our training consists of a combination of trainer presentations, demonstrations, and hands-on practical sessions in which participants complete practical, work-related exercises to reinforce the topics covered.
What really separates us from our competitors is that we truly care about our clients. We want to be the best, and for that to happen, every single one of our clients needs to be happy with our service so don't hesitate to contact us for any reason. We want to build relationships with people who want to work with us.
If you have a training requirement that is not part of our portfolio, we'll do our best to recommend someone else or to find you a suitable resource.
Rob Salt trades as a sole trader under the name Plymouth Business Training.
Mission Statement
To improve the professional lives of individuals and the performance of organizations through the delivery of high quality education and training services.
Core Values
Our core values define our company culture and provide the framework for what we deliver to our customers and employees each day.
Respect
For customers
For team members
For suppliers
For all people we interact with
Teamwork
Team members support each other's development and efforts
Each person in our company is a valued member of our team
Integrity
We always act with honesty
We follow-through and deliver on our promises
Accountability
We accept responsibility for our actions
We accept responsibility for our commitments
Continues Improvement
We strive to continuously improve our processes, products and services
We actively seek customer feedback to drive improvement and innovation
Open Communication
We communicate openly and frequently with all stakeholders
We encourage and value the contributions and opinions of all team members
Customer Commitment
We are committed to meeting the needs of our customers
We respond to all customer requests with speed
We strive to provide the highest standard of excellence in customer service
• Understanding the different styles of behaviour - assertive, passive, aggressive
Being Assertive course is offered by Mind in Mid Herts
Step into the world of the “Assertiveness Skills” course, a dedicated pathway sculpted to empower you with the pillars of confidence and determination.
Find out the secrets of assertive people and their key techniques.
Identify situations where you will likely need to communicate assertively
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