Supervisors and Managers need to be able to get the best from staff quickly and without creating negative feelings. Not all of us feel we naturally have the necessary confidence to inspire those around us to act on our messages. Furthermore, assertiveness becomes an all-important tool for Managers w
DurationAssertiveness for Managers & Supervisors
Supervisors and Managers need to be able to get the best from staff quickly and without creating negative feelings. Not all of us feel we naturally have the necessary confidence to inspire those around us to act on our messages. Furthermore, assertiveness becomes an all-important tool for Managers when we need to handle difficult staff and situations.
This programme addresses the language we use in such situations and the importance of the non-linguistic cues we give to staff to help managers increase their assertiveness. This module can also be incorporated into sales training and communication skills programmes.
About Marcus Bohn Associates
Marcus Bohn are Sales and Management and Customer Service Training Specialists, providing a wide range of In-Company training programmes that are designed and tailored to meet your Company’s specific training requirements.
Originally established in 1976 by Barry Marcus and John Bohn, we now have over 47 years of global training experience and constructive client feedback which has enabled us to evolve and develop, just like our programmes, to meet the needs of business today.
Mission & Values
Marcus Bohn Associates’ mission is to provide a wide range of inspirational, energetic, interactive, motivational and high-quality training solutions to improve the performance of your business by developing and inspiring your people to realise their potential and exceed client expectations.
Incorporating the latest business best practises, which we see working in the global workplace, we work in partnership with clients, becoming an extension of your business to give support, input, consultancy and training when needed. Having trained thousands of delegates since 1976, we develop long-term partnerships and create a high percentage of repeat business, which reflects the level of service we provide.
Our values
The cornerstones that mark the Marcus Bohn way of training are:
Training style
New skills and motivating messages are delivered in a fun, dynamic environment. This makes knowledge retention infinitely better and is one of the reasons that our success in developing new skills, approach and attitude in your people leads to greater returns and success for your business.
This course will demonstrate that Assertiveness is a "Tool" we can all learn to use and it will show how being assertive, can help you be more effective in your job.
Assertiveness is a life skill that can develop relationships, further our careers, reduce stress levels, and achieve more acceptable and mutually beneficial outcomes.
This Assertive Communication Skills training course will use video demonstrations, role-playing activities, journaling, and practical workshops to help you become self-aware of behaviour patterns and increase your ability to get work done.
The Trust provides specialist cancer services to around 1.9 million people in Kent, Medway and East Sussex, via the Kent Oncology Centre at Maidstone Hospital, and at Kent and Canterbury Hospital in Canterbury. The Trust also provides outpatient clinics across a wide range of locations in Kent and ...
This Level 1 Assertiveness Training course is for people who want to build confident and robust working relationships with colleagues and customers.
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