Supervisors and Managers need to be able to get the best from staff quickly and without creating negative feelings. Not all of us feel we naturally have the necessary confidence to inspire those around us to act on our messages. Furthermore, assertiveness becomes an all-important tool for Managers w
Assertiveness for Managers & Supervisors
Supervisors and Managers need to be able to get the best from staff quickly and without creating negative feelings. Not all of us feel we naturally have the necessary confidence to inspire those around us to act on our messages. Furthermore, assertiveness becomes an all-important tool for Managers when we need to handle difficult staff and situations.
This programme addresses the language we use in such situations and the importance of the non-linguistic cues we give to staff to help managers increase their assertiveness. This module can also be incorporated into sales training and communication skills programmes.
About Marcus Bohn Associates
Marcus Bohn are Sales and Management and Customer Service Training Specialists, providing a wide range of In-Company training programmes that are designed and tailored to meet your Company’s specific training requirements.
Originally established in 1976 by Barry Marcus and John Bohn, we now have over 47 years of global training experience and constructive client feedback which has enabled us to evolve and develop, just like our programmes, to meet the needs of business today.
Mission & Values
Marcus Bohn Associates’ mission is to provide a wide range of inspirational, energetic, interactive, motivational and high-quality training solutions to improve the performance of your business by developing and inspiring your people to realise their potential and exceed client expectations.
Incorporating the latest business best practises, which we see working in the global workplace, we work in partnership with clients, becoming an extension of your business to give support, input, consultancy and training when needed. Having trained thousands of delegates since 1976, we develop long-term partnerships and create a high percentage of repeat business, which reflects the level of service we provide.
Our values
The cornerstones that mark the Marcus Bohn way of training are:
Training style
New skills and motivating messages are delivered in a fun, dynamic environment. This makes knowledge retention infinitely better and is one of the reasons that our success in developing new skills, approach and attitude in your people leads to greater returns and success for your business.
The aim of the workshop is to encourage you to make decisions and implement changes that will give you direction and add value to your life.
Assertiveness means being clear about your opinions and able to communicate effectively so that others can understand easily. The ability to be assertive is an essential skill, whether a coach seeking to instil assertiveness in his athletes or an employee expecting to assert himself in a new leader...
This course concentrates on developing the knowledge and skills required to project a positive and self-assured image and how to use assertiveness to build rapport and gain co-operation.
Assertiveness is both an emotion and a communication style. As an emotion, it means having the right level of self-confidence. As a communication style, assertiveness means using the right words, voice tones and body language.
ZAP in Schools workshops equip children and young people in Years 5-8 with the skills they need to both recognise and positively respond to bullying behaviour. The 90-minute workshop explores the differences between teasing and bullying and the role of the bystander. Children will lean skills and t...
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy