Assertiveness Skills

Who should attend?

Those who wish to become more assertive, thereby reducing conflict, failure, stress and dissatisfaction.

Lesson 1:  How to develop positive assertiveness

• Three basic behaviour styles
• Changing these behaviours

Lesson 2: Ensuring successful change

• Successful change using the correct tools
• Positive change

Lesson 3:Emotions of assertiveness

• The emotions
• Choices
• Talking about feelings

Lesson 4: Changing your behaviour

• Choosing your words
• Body language
• Warning signs

Lesson 5:  Expanding assertiveness

• Assertive styles
• Identifying styles in communication
• Sending assertive messages

Lesson 6: Assertiveness

Lesson 7: Assertive confrontation

• Defining the problem
• Tools for successful confrontation
• Active listening
• Present and future goal setting
• Acknowledging success