Assertiveness Skills

by Keybase Training Solutions

Become more assertive, thereby reducing conflict, failure, stress and dissatisfaction.

R3100

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Keybase Training Solutions Logo

img Duration

1 Day

Course Details

Who should attend?

Those who wish to become more assertive, thereby reducing conflict, failure, stress and dissatisfaction.

 

Lesson 1:  How to develop positive assertiveness

  • Three basic behaviour styles
  • Changing these behaviours

 

Lesson 2: Ensuring successful change

  • Successful change using the correct tools
  • Positive change

 

Lesson 3:Emotions of assertiveness

  • The emotions
  • Choices
  • Talking about feelings

 

Lesson 4: Changing your behaviour

  • Choosing your words
  • Body language
  • Warning signs

 

Lesson 5:  Expanding assertiveness

  • Assertive styles
  • Identifying styles in communication
  • Sending assertive messages

 

Lesson 6: Assertiveness

Lesson 7: Assertive confrontation

  • Defining the problem
  • Tools for successful confrontation
  • Active listening
  • Present and future goal setting
  • Acknowledging success
  • Moreleta Park Branch

    608 Rubenstein drive, Moreleta Park, Pretoria

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