Assertiveness Skills

by Skills Converged Training Claim Listing

This course is for anyone whose answers to these questions are “yes”. Delegates will learn how to boost their confidence and express themselves assertively.

£109

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img Duration

1 Day

Course Details

Description

Have you ever felt intimidated by others? How many times have you told yourself that you could have done better when handling a conversation only to repeat the same mistakes again? Do you like to stay out of conflicts and keep to yourself? Do people take advantage of you?

This course is for anyone whose answers to these questions are “yes”. Delegates will learn how to boost their confidence and express themselves assertively.

Handling other people, whether they are aggressive or passive, is something we all need to do no matter what we do in our jobs and doing it well consistently requires a skill. This course helps delegates to master this skill.

What Is Assertiveness?

  • How does assertiveness differ from aggressive or passive behaviour?

  • What are examples of assertive behaviour?

  • How to avoid appearing aggressive, when you want to be assertive

  • What is passive-aggressive behaviour and how to deal with it?

How to Criticise?

  • What kinds of criticisms are good and what kinds are bad?

  • How different types of people react to criticism?

  • How to criticise and change someone’s behaviour

  • How to receive criticism

  • How to use a step-by-step approach to give constructive feedback

How to Deal with Emotions?

  • How to appeal to emotions to get maximum effect

  • How to present your view systematically and assertively

  • How to take advantage of body language to say and get what you want

  • How to distinguish between different behaviours using non-verbal communications

How to Request?

  • How to ask for what you want

  • How to construct your sentences to get your message across confidently

  • How to use a number of advanced techniques to respond to someone when your request is not registered

How to Praise?

  • What does praising do?

  • Why praising is difficult?

  • How to deliver your praise to get maximum results

How to Disagree?

  • How to express your disagreement and stay friends

  • What is the 6-step disagreement technique?

  • How to say No

  • London Branch

    PO Box 3150 Purley, London

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