This course is for anyone whose answers to these questions are “yes”. Delegates will learn how to boost their confidence and express themselves assertively.
Description
Have you ever felt intimidated by others? How many times have you told yourself that you could have done better when handling a conversation only to repeat the same mistakes again? Do you like to stay out of conflicts and keep to yourself? Do people take advantage of you?
This course is for anyone whose answers to these questions are “yes”. Delegates will learn how to boost their confidence and express themselves assertively.
Handling other people, whether they are aggressive or passive, is something we all need to do no matter what we do in our jobs and doing it well consistently requires a skill. This course helps delegates to master this skill.
What Is Assertiveness?
How does assertiveness differ from aggressive or passive behaviour?
What are examples of assertive behaviour?
How to avoid appearing aggressive, when you want to be assertive
What is passive-aggressive behaviour and how to deal with it?
How to Criticise?
What kinds of criticisms are good and what kinds are bad?
How different types of people react to criticism?
How to criticise and change someone’s behaviour
How to receive criticism
How to use a step-by-step approach to give constructive feedback
How to Deal with Emotions?
How to appeal to emotions to get maximum effect
How to present your view systematically and assertively
How to take advantage of body language to say and get what you want
How to distinguish between different behaviours using non-verbal communications
How to Request?
How to ask for what you want
How to construct your sentences to get your message across confidently
How to use a number of advanced techniques to respond to someone when your request is not registered
How to Praise?
What does praising do?
Why praising is difficult?
How to deliver your praise to get maximum results
How to Disagree?
How to express your disagreement and stay friends
What is the 6-step disagreement technique?
How to say No
About Skills Converged
Training People Is Our Passion
At Skills Converged, we believe there is a better way to do training.
Our mission is to help you deliver high impact courses with long lasting results, that takes the least amount of time to deliver.
Above all, we are passionate about training methodologies and design. We are restlessly searching to improve training techniques and share this through the design of our training materials and numerous products on train the trainer such as our best-selling books, courses and articles.
A Note on Site Update - July 2023
We are excited to let you know that we have now completed a major update, giving you a completely redesigned website.
This update has been long in the making so we are excited that we can finally release it to you. We are offering you the same quality products and services as before, though with an improved website interface and functionality.
You Can Now:
Order products with a significantly improved shopping cart and checkout process
Browse the training materials based on categories, length and level
Pay using your own local currency (where possible)
Pay using a variety of payment options including Apple Pay and Google Pay
Open an account so you have a record of all your orders
Browse our free training materials, exercises and activities using multiple tags together to fine-tune the search and find exactly what you want for your courses
And many other features and improvements throughout the site
Our History
Skills Converged was founded in 2008 by Dr Ethan (Ehsan) Honary. With a background in artificial intelligence and space robotics, Ethan became increasingly interested in cognitive psychology, science of learning and eventually the training industry.
His interest and passion in the subject grew strong enough that he eventually decided to leave his full-time job in the space industry to establish a new training company.
Now for more than a decade, Skills Converged has been offering quality training products and services all across the world and has acquired numerous clients including global brands, governments, training agencies and freelancers.
With a background in technology, educational psychology and research, Skills Converged is uniquely positioned to produce state-of-the-art products which none of our competitors can match.
Based in London, we are right at the heart of the training industry in the United Kingdom. We regularly run training courses in London, our most popular one being Train the Trainer course.
We constantly analyse and receive feedback from the training community which allows us to improve the quality of our products rapidly and use this knowledge in the design of our future courses.
This is a continuous process, but one that we love to pursue and that it helps us produce unrivalled products.
The Pillars of Our Design Methodology
We use the following design principles:
Must Lead to Long Term Learning
A training course, delivered in whatever form, is not worth the time or money if attendees are not going to learn or remember the content for long. They might as well not attend.
In the last three decades, we have come a long way in understanding the role of long-term memory in cognition and subsequently in learning and training. We are enthusiastic about these developments and insights and use them throughout our entire design process.
Must Maximise Training Per Unit of Time
Time is a scarce resource. We use accelerated learning principles, experimental learning, knowledge-based learning, participatory learning, and a host of other techniques in the design of our training materials to make sure we can achieve maximum results in the shortest amount of time on any given topic.
Must Be Easy to Use
As a subject matter expert, you know the content well. When it comes to training, most of your focus, as much as 90%, should be on the training activity rather than figuring out what to teach.
We are aware of this principle and work hard to design training materials that are easy to pick up, understand and deliver. With well-designed content, you spend less time figuring out what to cover and more time on how to meet your delegates’ specific training needs. We always aim to save you time.
This is a 1 day course (day 1 of our 3 day workshop) and therefore is seen as an introduction to the Assertiveness model only. The course allows participants to identify specific areas in life they would like to change.
This covers the core skills required to effectively manage difficult people and conflict situations whilst retaining respect and good relationships. This course is ideal for anyone who works with clients, suppliers or other team members where problems, issues and environments create tension and pre...
This course is designed to enable managers and colleagues to think, feel and behave assertively.
Bespoke courses are usually designed to meet the needs of individual organisations and their staff across the statutory, voluntary and independent sectors. They can be delivered in your own workplace.
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