Assertiveness Skills

Aim

Being assertive is completely different from being aggressive. By the end of this programme participants will have worked through the skills needed to handle a variety of real life situations which require them to use their assertiveness. As a result they will be able to deal with themselves and other people with new confidence.

Content

• The difference between assertive, aggressive and passive behaviour

• Effective assertive communication

• Giving & receiving constructive feedback

• Voicing your needs confidently

• Developing your ‘Road Map’ to prepare yourself before the conversation

• Learning to say ‘No’ without appearing abrupt

• Techniques for handling difficult situations and people

• The games people play

• Self Awareness

• Managing your tone of voice and stance

• Recognising your value

• 11 steps to elevating self esteem