VJ Henderson Associates

To give participants a clear understanding in the development and utilisation of Key Activity Areas (KAA’s) and Key Performance Indicators (KPI’s) so as to better provide feedback to staff in a professional user friendly manner, not only in productivity but also behavioural standards.

This workshop is designed for selected participants to become effective in Continuous Improvement through Root Cause Analysis and Problem Solving

From time to time most of us will get involved in making some sort of presentation. It is often a daunting thought, even for those with some experience. Today, more than ever, it is important that business presentations are done well if we are to communicate our ideas effectively.

This course will teach you effective skills to confidently manage yourself in the face of personal and professional conflict. It will explain why conflict occurs and the individual styles we use to respond to it.

By the end of this workshop participants will have achieved the skills to attain greater personal productivity. The ability to stay on top of their work. A definite strategy to manage time effectively