Making KPI’s Measureable, Relevant & User Friendly

by VJ Henderson Associates Claim Listing

To give participants a clear understanding in the development and utilisation of Key Activity Areas (KAA’s) and Key Performance Indicators (KPI’s) so as to better provide feedback to staff in a professional user friendly manner, not only in productivity but also behavioural standards.

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img Duration

1 Day

Course Details

Content

  • Goal Setting And The Practical Application Of Smart Goals.

  • What is a KFS?
  • What is a KAA?
  • What is a KPI?
  • Why do we need all three, (KFS’s, KAA’s and KPI’s)?

Why Your Company Standards Are Critical In The implementation Of This Process?

  • The benchmark
  • Improving the standard or lowering the water level
  • Is 100% accuracy 98% of the time a realistic target?
  • What are the ramifications if we do not achieve this?

The 12 KAA’s And Their KPI’s

  • What are the 12 and why do all staff need these 12?
  • Setting objective measures to avoid the “dutch auction”
  • How to measure subjective areas
  • How to identify the KPI’s specific to each person
  • How to apply these KPI’s in a transparent constructive manner
  • How to collect data so the feedback process is measured against company standards as opposed to personal standards
  • How do you interpret and use the data?
  • How to deliver the feedback in a constructive non threatening supportive manner
  • The correlation and interrelationship of the KAA’s and their impact on each other
  • The myths of performance measurement that can lead to failure
  • Belleknowes Branch

    36 Rosebery Street, Belleknowes, Dunedin

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