COURSES OFFERED BY VJ HENDERSON ASSOCIATES

To give participants the ability to deliver excellent customer service. To provide an understanding of the impact they have on their organisation’s reputation and the customer’s experience. Suitable for virtually anyone in your business who has dealings with your customers, both on the telephon...

It is imperative for Managers to decide and agree on the corporate strategies which drive the direction of their organisation into the future. This course will assist participants with the process of strategic planning.

To assist participants to turn missed opportunities into sales. To give an understanding of the process of sales and how this can be turned into a natural occurrence.

This training workshop will act as a role model of effective workplace training delivery. Accelerated learning techniques will be used to ensure that all learning styles are catered for and to allow for maximum participation.

Being assertive is completely different from being aggressive. By the end of this programme participants will have worked through the skills needed to handle a variety of real life situations which require them to use their assertiveness.

Businesses do not always recognise the costs caused by miscommunication. In this unique business climate the need to communicate effectively is critical to ensure that information and messages are passed on clearly and correctly.

By the end of this workshop participants will have achieved the skills to attain greater personal productivity. The ability to stay on top of their work. A definite strategy to manage time effectively

This course will teach you effective skills to confidently manage yourself in the face of personal and professional conflict. It will explain why conflict occurs and the individual styles we use to respond to it.

From time to time most of us will get involved in making some sort of presentation. It is often a daunting thought, even for those with some experience. Today, more than ever, it is important that business presentations are done well if we are to communicate our ideas effectively.

This workshop is designed for selected participants to become effective in Continuous Improvement through Root Cause Analysis and Problem Solving