Sales (An Everyday Process)

by VJ Henderson Associates Claim Listing

To assist participants to turn missed opportunities into sales. To give an understanding of the process of sales and how this can be turned into a natural occurrence.

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img Duration

Half-day

Course Details

Aim

To assist participants to turn missed opportunities into sales. To give an understanding of the process of sales and how this can be turned into a natural occurrence.

 

Content

  • Can anyone sell?
  • The differences between selling on the telephone and selling face to face
  • How your tone of voice can influence a conversation
  • The types of questions to utilise
  • What really is listening?
  • The barriers to communication that we need to be aware of when speaking with our customers
  • How to soft sell by using benefits and features
  • Developing rapport so that sales is an outcome
  • Upselling – the easy sale
  • Buying signals
  • Managing resistance
  • Closing the sale
  • Belleknowes Branch

    36 Rosebery Street, Belleknowes, Dunedin

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