Interpersonal Communication Skills

Aim

Businesses do not always recognise the costs caused by miscommunication. In this unique business climate the need to communicate effectively is critical to ensure that information and messages are passed on clearly and correctly. We also need to recognise that our colleagues may be feeling under pressure as well.

So understanding the need to modify how we interact with one another will help prevent potential conflict. This workshop will also help improve one-to-one communication skills such as coaching, counselling and conflict handling.

Designed for

Those who need to relate more successfully with and to their staff, colleagues and customers.

Content

• What can affect an individual on a day to day basis and how that alters their communication

• The communication process

• Building rapport

• Verbal and non-verbal skills

• Reading the situation both verbally and visually to ensure communication is effective

• The dangers of stereotyping/pigeon holing people.

• Unconscious behaviours

• Recognising barriers to communication and how to overcome them

• Understanding cultural differences – we all have our own culture

• Perception – why and how people misinterpret messages

• How to resolve this situation

• What is active listening for real and how do we do it?

• Giving and receiving feedback in a professional manner

• How not to take feedback on a personal level

• Dealing with conflict

• Managing your own emotional state so that you remain professional