To give participants the ability to deliver excellent customer service. To provide an understanding of the impact they have on their organisation’s reputation and the customer’s experience. Suitable for virtually anyone in your business who has dealings with your customers, both on the telephone
DurationAim
To give participants the ability to deliver excellent customer service. To provide an understanding of the impact they have on their organisation’s reputation and the customer’s experience.
Suitable for virtually anyone in your business who has dealings with your customers, both on the telephone and face to face.
Content
VJ Henderson Associates work with professional facilitators from around New Zealand who are specialists in their own particular portfolio of training and provide up to date material and ideas. They have industry knowledge and the ability to apply it to the workshop teaching and adjust it to the level required.
The Professional Telephone Skills Training course teaches the participant fundamental communication skills like how to project professionalism over the phone.
We research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
Are you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.
The service industry requires you to have a wide range of skills. This starter package will give the best start! This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.
The impact these interactions have on the wellbeing of your business and employees is critical and far reaching. This course allows everyone who works with customers to explore the challenges and opportunities of building amazing customer experiences.
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