Assertiveness Training

Our Assertiveness Training courses will help you become more confident with personal assertiveness and teach you how to manage other people’s negativity.  You will learn how to approach difficult subjects and topics you feel strongly about and express your views with a constructive approach. Be assertive, not aggressive.  By including specific statements and language into your communications, you will speak more assertively and confidently.  Your tone of voice will also help you to communicate assertion without aggression. You will learn how to use non-verbal techniques  including eye contact, body language, facial expressions and posture on this course to your advantage. Learn the following key areas:-

• The importance of effective communication within the workplace

• Recognising the triggers for certain behaviours in themselves and others

• Identify the skills and behaviours displayed by effective communicators

• Identify the range of behaviours from submissive through to aggressive

• Understand how to improve both self-esteem and confidence through positive thinking and actions

• Recognise non-verbal behaviours and the signs they portray

• Give a clear description of what assertiveness is and why it is important for effective working relationships

• Identify which situations you find hardest to deal with in an assertive manner at work and techniques for dealing with them

• Appreciate that avoiding situations will often lead to conflict in the long run

   

Assertiveness Training (1 Day Workshop)

Our Assertiveness Training courses can be run anywhere on site in Sydney. Our workshops are flexible and can be tailored to suit your needs.

Assertiveness Communication 1 Day Course

• STAR methodology

• Understanding assertiveness

• Communication

• Conflict

• Confidence

• Behaviours

• Aggressive behaviour

• Assertive behaviour

• The effects of non-assertion

• Circle of influence

• Saying no

• Manipulation

• Dealing with manipulative people

• Handling conflict

• Negotiation