Best practice in complaint handling

by Propertymark Training Claim Listing

This course provides you with practical ways to handle complaints, deal with difficult people and improve your customer's experience.

£189

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Course Details

Best practice in complaint handling

This course provides you with practical ways to handle complaints, deal with difficult people and improve your customer's experience.

Topics

At the end of this training session, you will:

  • Understand the importance of creating great first impressions

  • Appreciate why establishing and maintaining trust is vital

  • Understand what can happen when things go wrong

  • Respond positively to negative feedback

  • Handle complaints professionally and sympathetically 

  • What to expect from customers when they make complaints

  • How to manage expectations

Virtual Classroom Vs Face-To-Face

Our popular virtual classroom offers a streamlined version of our face-to-face courses. You will benefit from a dedicated session with our expert trainer from the comfort of your home or office.

To enable the course to run smoothly, we ask that you mute your microphone unless asking a question and keep your camera on. 

With our face-to-face courses you’ll benefit from the full lesson plan plus an increased level of interaction and group work. This is your chance to participate in group discussions with our expert trainer and other delegates on the course.

  • Coventry Branch

    Arbon House, 6 Tournament Court Edgehill Drive, Warwick CV34 6LG, Coventry

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