Get the Best institute based training for Professional BPO Call Center and get Certified Diploma and certificate in Yamuna vihar, Uttam nagar and Delhi NCR with 100% confidence boosting skills upgradation.
DurationWe offer the largest, pan-domain Certification programs for BPO professionals. Attitude Academy is treated as qualification benchmarks for different BPOs and call centers all over India.
We have created a powerful new way to build the employability of youths in all major BPOs. We train our candidates in various required aspects of BPOs like CRM, telephonic etiquettes etc.
Get the Best institute based training for Professional BPO Call Center and get Certified Diploma and certificate in Yamuna vihar, Uttam nagar and Delhi NCR with 100% confidence boosting skills upgradation.
Course Designed For
This course is the most suitable course for those who would like to work in BPO industry or in a Call Center and also want to learn the skills through which they will be able to work well in the BPO industry.
Course Contents
Customer Relationship Management
Concept of ICS
Telephonic Etiquettes
Communication Skills
Barriers to effective Communication Skills
Listening skills
Listening v/s hearing
Insight into BPO Concept in India
Working of BPO & Call Centers
Types of Call Centers
Training Inputs
Training through certified “Expert” trainer.
A real systematic path through daily Itineraries.
Copyrighted techniques in 164 countries.
Assessment pre/post test.
2 Books + 1 Software.
After course, certificate will be provided by our ISO certified institute.
Job Sectors
BPOs, Call centre, DSAs, Tele Caller, Insurance, Banks, Malls
Attitude, An ISO 9001:2008 Certifird Institute is also an Authorised Training centre for Tally & Webtel Academy meets periodic quality audit parameters become a best "Tally Academy" in Delhi,NCR .
To facilitate smooth self study for students Attitude provides detailed study material along with e-books for respective courses, in order to enhance understanding of key concepts and bridge the gap between Distance & Classroom based learning , Attitude has introduced ‘e-learning’ for all students.
Best Training Institute for e-Accounting [Tally ERP9 Including GST (Goods and Services Tax) Finance, Banking, Taxation, e-Filing, TDS, Income Tax], Computers [Basics of Computer, Complete MS-Office, Advanced MS-Excel], Personality Development [Professional English Speaking], Multimedia Designing [Web Designing, Graphic Designing (DTP), AutoCAD, 3D's Max VFx Animation], Fashion & Garments [Fashion & Dress Designing, Cutting Tailoring, Boutique], Advanced Diploma in Computer Applications, IT Training [BCA MCA B.Tech Coaching Classes] and Internship etc. Join our Institute for 100% Job Guaranteed Courses and Training Classes in Yamuna Vihar, Uttam Nagar and Delhi NCR.
Having its branches in Yamuna Vihar, East Delhi and Uttam Nagar, West Delhi - Attitude Academy is one of Finest Training Institute in Delhi NCR because our Course and Classes Modules are Prepared in a Manner so that a Beginner Student as well as an Advanced level student is able to Upgrade his/her Skills in their different Study fields.
Attitude Academy Training offers 100% Job guaranteed Professional courses in the field of Tally ERP9 Including GST (Goods and Services Tax) Financial e-Accounting, Banking, Taxation, e-Filing, TDS, Income Tax, Basics of Computer, Complete MS-Office, Advanced MS-Excel, Professional English Speaking, Web Designing, Graphic Designing (DTP), Fashion & Dress Designing, AutoCAD, 3D's Max VFx Animation, Advanced Diploma in Computer Applications, BCA MCA B.Tech Coaching Classes and Internship.
Customer Service training is offered by Indian Institute of Training and Development (IITD).Our leading edge approach of training and professional education includes workshops, professional education, executive coaching, hand-holding and customized training material created to suit the needs of the
Telephonic Etiquettes course is offered by Kaizan Training Solution. Leadership training companies play a pivotal role in nurturing effective leadership skills. India's top training companies offer comprehensive programs that empower individuals to become impactful leaders.
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
Enjoy exclusive access to engaging lessons you can share with employees to improve their call center skills. Including these lessons in your corporate training sessions can help employees strengthen interactions with customers, understand digital customer service and improve customer satisfaction.
In this course the student learn to provide assistance to the guests of a hotel throughout their stay. Students also learn to perform check-in, assigning rooms, helping guests complete registration cards, handling reservations and collaborating with hotel staff.
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