Get the Best institute based training for Professional BPO Call Center and get Certified Diploma and certificate in Yamuna vihar, Uttam nagar and Delhi NCR with 100% confidence boosting skills upgradation.
DurationWe offer the largest, pan-domain Certification programs for BPO professionals. Attitude Academy is treated as qualification benchmarks for different BPOs and call centers all over India.
We have created a powerful new way to build the employability of youths in all major BPOs. We train our candidates in various required aspects of BPOs like CRM, telephonic etiquettes etc.
Get the Best institute based training for Professional BPO Call Center and get Certified Diploma and certificate in Yamuna vihar, Uttam nagar and Delhi NCR with 100% confidence boosting skills upgradation.
Course Designed For
This course is the most suitable course for those who would like to work in BPO industry or in a Call Center and also want to learn the skills through which they will be able to work well in the BPO industry.
Course Contents
Customer Relationship Management
Concept of ICS
Telephonic Etiquettes
Communication Skills
Barriers to effective Communication Skills
Listening skills
Listening v/s hearing
Insight into BPO Concept in India
Working of BPO & Call Centers
Types of Call Centers
Training Inputs
Training through certified “Expert” trainer.
A real systematic path through daily Itineraries.
Copyrighted techniques in 164 countries.
Assessment pre/post test.
2 Books + 1 Software.
After course, certificate will be provided by our ISO certified institute.
Job Sectors
BPOs, Call centre, DSAs, Tele Caller, Insurance, Banks, Malls
Attitude, An ISO 9001:2008 Certifird Institute is also an Authorised Training centre for Tally & Webtel Academy meets periodic quality audit parameters become a best "Tally Academy" in Delhi,NCR .
To facilitate smooth self study for students Attitude provides detailed study material along with e-books for respective courses, in order to enhance understanding of key concepts and bridge the gap between Distance & Classroom based learning , Attitude has introduced ‘e-learning’ for all students.
Best Training Institute for e-Accounting [Tally ERP9 Including GST (Goods and Services Tax) Finance, Banking, Taxation, e-Filing, TDS, Income Tax], Computers [Basics of Computer, Complete MS-Office, Advanced MS-Excel], Personality Development [Professional English Speaking], Multimedia Designing [Web Designing, Graphic Designing (DTP), AutoCAD, 3D's Max VFx Animation], Fashion & Garments [Fashion & Dress Designing, Cutting Tailoring, Boutique], Advanced Diploma in Computer Applications, IT Training [BCA MCA B.Tech Coaching Classes] and Internship etc. Join our Institute for 100% Job Guaranteed Courses and Training Classes in Yamuna Vihar, Uttam Nagar and Delhi NCR.
Having its branches in Yamuna Vihar, East Delhi and Uttam Nagar, West Delhi - Attitude Academy is one of Finest Training Institute in Delhi NCR because our Course and Classes Modules are Prepared in a Manner so that a Beginner Student as well as an Advanced level student is able to Upgrade his/her Skills in their different Study fields.
Attitude Academy Training offers 100% Job guaranteed Professional courses in the field of Tally ERP9 Including GST (Goods and Services Tax) Financial e-Accounting, Banking, Taxation, e-Filing, TDS, Income Tax, Basics of Computer, Complete MS-Office, Advanced MS-Excel, Professional English Speaking, Web Designing, Graphic Designing (DTP), Fashion & Dress Designing, AutoCAD, 3D's Max VFx Animation, Advanced Diploma in Computer Applications, BCA MCA B.Tech Coaching Classes and Internship.
Customer Care or Customer Relation Management is the area of focus in most companies. Today’s customer has multiple choices with parity products and services flooding the market. In conditions like this, the customer usually patronizes the seller who delights him most.
Telephone Etiquette Training is offered by Talent Management Zone.Our training programs and course contents are structured and proven approach which helps every student to achieve their goal. We give more practice and exercises to students to equip their knowledge in practical manner.
In the life of a sales professional (or even other departmental personnel) getting challenging customers is inevitable. But not knowing how to manage the situation and come out of it with dignity, grace and a repaired relationship is not acceptable.
From greeting people and being the ‘face’ of the company, to organising the post and ensuring no one gets in who shouldn’t, the role of a reception manager is incredibly varied and involves a lot of very specific skills.
Telephone/Con-Call Etiquette course is offered by Happy Minds. Happy Minds Training and Workshops aims at mentoring & training individuals & organizations to enable them to reach a higher level of thinking thereby giving a meaning to their existence.”
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