Establishing your personal communication style and identifying how it impacts on others will have a positive effect on you and those around you. Delegates will learn the essential skill of communication and how to use their style to influence others, remain in control, and develop self-confidence wh
DurationCommunicating Assertively
Establishing your personal communication style and identifying how it impacts on others will have a positive effect on you and those around you. Delegates will learn the essential skill of communication and how to use their style to influence others, remain in control, and develop self-confidence when managing personal interaction.
Key Objectives
After attending this course delegates will understand:
The types of communication
Overcoming barriers to effective communication
Recognising how to be assertive without demonstrating aggresive behaviour
Understand the use of feedback to check effectiveness of communication
Course Outline
Types of communication
Understand barriers to effective communication
Body language and its importance
Develop questioning skills and active listening
Differentiate between assertive and non assertive behaviour
Know the barriers to assertiveness
Using feedback to check the message has been understood
Gaining nationally accredited qualifications is an integral part of modern career development giving individuals the skills and knowledge to perform effectively and efficiently in their job.
Our courses are all about the workplace, providing an opportunity to gain new ideas and insights, supporting businesses to develop people, enabling individuals to develop themselves.
North Kent Training Service offers training for organisations across all sectors and individual learners in Kent, Medway and the South East. Courses include First Aid, Food Safety, Health and Safety and Business skills such as Time Management, Communication Skills and Management.
In doing so they can develop and adapt effective skills to help them manage their performance both personally and professionally in a range of different situations.
It made me think that assertiveness means different things to different people. For me it simply means achieving that balance of articulating clearly and concisely what we need or want whilst being mindful of the needs and wants of others.
Assertive behaviour is a core skill, helping teams function well and ensuring they are efficient and effective: whilst differences of opinion are healthy, angry disagreements are not.
To develop a good understanding of how to take influencing to the next level by optimising aspects of personal image, charismatic communication, assertiveness and other behaviours utilised by key influencers.
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