Create impactful communications exploring different communication methods and techniques
DurationTopics include
Communication Theories
Types of Communication
face to face, telephone, written, digital platforms
Effective Listening
Communicating Appropriately
Holding difficult and Challenging Conversations
Providing Constructive Feedback
By the end of this session you will be able to
Create impactful communications exploring different communication methods and techniques
Practise the importance of effective listening
Practise using positive language to build relationships
Identify how body language can affect communication
Plan and practise having difficult conversations
About Us
Access Training is an award winning training provider based on the Team Valley, Gateshead.
We have been delivering training programmes for businesses and individuals across the North East for over 35 years. We have a genuine interest in the success of the companies we work with and the people we train, and we aim to provide a personal, bespoke service.
Confirmed as a ‘good provider’ in 4 consecutive Ofsted inspections, we are also proud to announce that we were top in the north east region for learner satisfaction and in the top 6% nationally – scoring an impressive 97.4% in the 2018 national survey.
We can also boast an overall achievement rate for our apprenticeships in 2017-18 of 80.4% (13.1% higher than the national rate), which should reassure you of the level of quality you will receive from Access Training.
Why choose us?
Quality, Reliability & Customer Care…
99% of our apprentices remain in employment after completion of their apprenticeship
Many of our learners recommend us to their friends and family
Many of our former apprentices are now Managers at companies we work with
Top in the North East region for learner satisfaction in 2018
Many of our employers are happy to refer other employers to Access Training
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