Breakdowns of communication in a team often occur when trust and respect are diminished or ignored by individual team members or when chronic conflict has not been resolved.
Breakdowns of communication in a team often occur when trust and respect are diminished or ignored by individual team members or when chronic conflict has not been resolved. They also happen when team members feel their personal interests are stronger than the needs and identity of the team and, motivated by their personal desires, will do anything to achieve them, including disrupting the team environment.
In the early stages of team growth, communication problems and breakdowns are more frequent, as individuals struggle to obtain position and retain power in a new and changing environment.
In more mature and structured teams, leaders find that the team itself often deals with the communication problem according to its defined boundaries, rules, and standards.
A breakdown in communication can have long-term ramifications on the structure and effectiveness of the team.
It is important that leaders recognize potential problems and the symptoms to anticipate these issues before they occur:
Loss of trust and respectIf leaders allow problems to fester that lead to a breakdown of team communication, they will experience a corresponding breakdown of trust and respect among team members that can be difficult, if not impossible, to restore. These can be fatal to the team and even require forming a new team to overcome them. Broken trust requires a long time to be re-established.
Hindered free-flow of ideasOnce communication has broken down among team members, discussions become more emotional and subjective rather than objective and factual. Brainstorming diminishes to the point where there is no free-flow of ideas among team members. This effectively halts the team process until the issues causing the breakdown are dealt with.
IntimidationAfter a breakdown of communication, certain members attempt to take control of the team process, subjugating the team to their personal agendas and perspectives. They then use emotional responses to intimidate other team members into accepting their points of view. This is where the bonds of trust and respect among team members can be broken. The communication breakdown destroys the team structure and subjects it to the will of one or more members.
BiasOnce the breakdown of communication has led one or more team members to destroy the team order, a bias is created that supports their personal agendas. When members allow the team process to be subverted by individuals, they undermine the entire team effort.
Faulty decision makingThe breakdown of communication in the team environment inevitably leads to faulty decision making. Specific biases that hinder the free-flow of ideas prevent teams from considering all options and alternatives when making decisions.
Decisions are affected by the biases of the specific individuals controlling the team. In these circumstances, decision making and outcomes will be flawed. Individuals who have hijacked the team process use the team environment as a cover to mask their activities when decisions produce faulty results. As they do not want to be held accountable for their behaviours and actions, they blame the decision on the team.
Drake Training is one of Australia’s foremost corporate and individual training organisations and is part of the Drake International group of companies, which commenced business 60 years ago in Canada.
Drake Training has provided learning and development solutions to clients nationally since 1984. Our offering ranges from desktop applications training, through to professional development, and consulting services.
It is the intention of Drake Training to assist our clients in maximising efficiency and productivity through our unparalleled network of training expertise and resources.
Drake Training also offers learning and development services to compliment our training programs, including training needs analysis, courseware development, e-learning development and post training coaching.
Our flexible delivery options allow clients to choose a training solution that suits their timeframe and budget. Clients can attend a public scheduled class, arrange for a private course or even receive one on one coaching.
Our capability to deliver an end to end training solution, ensuring quality outcomes and client satisfaction enables us to work across industry sectors and varying job roles.
Ethics is our primary focus:
Drake International has grown from a one-room office to having an international presence in Canada, U.S.A., U.K., South Africa, Australia, N.Z., Hong Kong, Singapore, Philippines, Japan, Taiwan, and Poland (for technology development only).
In the early fifties, Drake pioneered the concept that flexible staffing on a planned basis should be used as a management tool to improve efficiency and profits. Today, Drake International continues to be prominent in both flexible and permanent staffing, naturally evolving to developing and offering a full suite of Talent Management Solutions.
Nowadays we have many competitors, but Drake International continues as an innovator in its field.
Everyone at Drake International is guided by a Code of Ethics, a way of "doing business" which, we feel, earns the respect and confidence of our clients.
What makes Drake different?
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