This course takes communication skills to a new level in a sector where communication is a key feature in success or failure.
DurationCourse Introduction
This course takes communication skills to a new level in a sector where communication is a key feature in success or failure.
It will look at how our attitude affects our response and how to deal with situations, how to communicate confidently and calmly, how to defuse confrontations, complaints and pressured situations and how to assess people’s state of mind.
The course includes role-play exercises to ensure comfort and confidence with techniques learned.
Who Should Attend?
All those who wish to develop enhanced communication skills and be better able to deal with situations requiring diplomacy and tact.
Course Content
We look at attitudinal and environmental issues and techniques for listening, communication and managing situations and developing proactive and confident response skills.
The Course Focuses On:
building rapport in difficult situations
communicating confidently and calmly
verbal communication techniques
how to interpret and use body language
managing our own responses
conversation management and negotiation techniques
managing expectations
understanding emotions and trigger points
handling problems and different behaviours – taking ownership and getting the win/win and attaining a positive outcome
avoiding taking things personally
handling verbal aggression and “put downs”
how to say “no” when you can’t say “yes”
London Market Training
London Market Training Ltd have extensive knowledge of the insurance industry and we design and deliver business skills, technical insurance and governance/compliance courses for the insurance industry and wider market.
Our clients include Insurance Brokers, Syndicates/Managing Agents, Solicitors/Lawyers, P&I Clubs and Mutuals, Insurance Run-Off Companies and Associations, Surveyors, Insurance Service Companies, Banks and other financial service businesses.
We also design and deliver business and soft skills training courses to non-financial service organisations including not-for-profit associations and charities.
Our clients train their staff because they wish to make a positive impact on their people and their business. Our financial service clients use London Market Training Ltd because we are part of the insurance market and have a clear understanding of the way in which it operates.
Our ability to deliver courses that really make a difference also appeals to our non-financial service clients.
Our Team
Paul Crayk
Director
Paul has over thirty years of experience working in the insurance industry. Paul founded London Market Training in March 2012. He is responsible for the running of the business.
His extensive knowledge of the insurance industry (which includes operational level expertise in the running of an insurance service provider) enables him to design and oversee the delivery of all of our courses.
Paul prides himself on his long standing client and trainer relationships which is built on trust, loyalty and great communication with our Clients
Lucy Crayk
Director
After spending 10 years in the Voluntary Sector and a further 8 years within UPS as an HR Specialist, Lucy joined London Market Training in 2022 to deal with the accounting side of the business. She is responsible for payroll, managing customer accounts, processing invoices, payments and resolving customer accounts enquiries.
Phoebe (nee Crayk) Schlumberger
Digital, Design And Learning Coordinator
Having graduated from University in Product Design Phoebe started helping out at London Market Training 10 years ago and found she quite liked it.
Phoebe is responsible for delivering day to day support to the Team, communicating with delegates, liaising with our trainers and clients regarding the organisation of our training solutions to ensure that we deliver an exceptional service
Phoebe has brought her Product and Interactive Learning Design skills to London Market Training and is our core design Team lead. She creates interactive workbooks, interactive online courses and much mor
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