This module stresses the importance of communication as a core skill. Effective communication with our clients has three key components: speaking, listening and creating space for effective communication to take place. All are important, but none more so than effective listening where you truly hear
DurationCommunication Skills
This module stresses the importance of communication as a core skill. Effective communication with our clients has three key components: speaking, listening and creating space for effective communication to take place. All are important, but none more so than effective listening where you truly hear with accuracy.
Communication is at the core of any business. Until we master communication skills, we will never be able to deliver the results that we expect and deserve. We may have all the knowledge and skills that we need to do the job but if we are unable to communicate them, then nobody will ever know. There is a vital and basic cornerstone to all communication. We can be a ‘transmitter’ or a ‘receiver’ but, like old-fashioned two-way radios, we cannot do both at the same time.
About Marcus Bohn Associates
Marcus Bohn are Sales and Management and Customer Service Training Specialists, providing a wide range of In-Company training programmes that are designed and tailored to meet your Company’s specific training requirements.
Originally established in 1976 by Barry Marcus and John Bohn, we now have over 47 years of global training experience and constructive client feedback which has enabled us to evolve and develop, just like our programmes, to meet the needs of business today.
Mission & Values
Marcus Bohn Associates’ mission is to provide a wide range of inspirational, energetic, interactive, motivational and high-quality training solutions to improve the performance of your business by developing and inspiring your people to realise their potential and exceed client expectations.
Incorporating the latest business best practises, which we see working in the global workplace, we work in partnership with clients, becoming an extension of your business to give support, input, consultancy and training when needed. Having trained thousands of delegates since 1976, we develop long-term partnerships and create a high percentage of repeat business, which reflects the level of service we provide.
Our values
The cornerstones that mark the Marcus Bohn way of training are:
Training style
New skills and motivating messages are delivered in a fun, dynamic environment. This makes knowledge retention infinitely better and is one of the reasons that our success in developing new skills, approach and attitude in your people leads to greater returns and success for your business.
Smart Coaching & Training was officially formed in 2013 by bringing together a number of organisations, some created as far back as 1996. Based in Bristol we work with a few trusted associates and partners, and other colleagues.
A Code of Ethics suggests standards of behaviour and best practices that can be referred to when employees are facing new or challenging situations.
Develop a standard template for common email responses to save time whilst ensuring a professional and common standard is used
Our team of in-house trainers can tailor courses to meet the specific goals of your organisation. Depending on your needs, we can adapt courses to suit a variety of settings and timings because at NKTS we understand that training delivery has to work around the demands of your staff and organisatio...
It’s not just what you say, but how you say it too. Effective communicators are keenly aware of this and are skilled in both verbal and non-verbal techniques.
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