This module stresses the importance of communication as a core skill. Effective communication with our clients has three key components: speaking, listening and creating space for effective communication to take place. All are important, but none more so than effective listening where you truly hear
DurationCommunication Skills
This module stresses the importance of communication as a core skill. Effective communication with our clients has three key components: speaking, listening and creating space for effective communication to take place. All are important, but none more so than effective listening where you truly hear with accuracy.
Communication is at the core of any business. Until we master communication skills, we will never be able to deliver the results that we expect and deserve. We may have all the knowledge and skills that we need to do the job but if we are unable to communicate them, then nobody will ever know. There is a vital and basic cornerstone to all communication. We can be a ‘transmitter’ or a ‘receiver’ but, like old-fashioned two-way radios, we cannot do both at the same time.
About Marcus Bohn Associates
Marcus Bohn are Sales and Management and Customer Service Training Specialists, providing a wide range of In-Company training programmes that are designed and tailored to meet your Company’s specific training requirements.
Originally established in 1976 by Barry Marcus and John Bohn, we now have over 47 years of global training experience and constructive client feedback which has enabled us to evolve and develop, just like our programmes, to meet the needs of business today.
Mission & Values
Marcus Bohn Associates’ mission is to provide a wide range of inspirational, energetic, interactive, motivational and high-quality training solutions to improve the performance of your business by developing and inspiring your people to realise their potential and exceed client expectations.
Incorporating the latest business best practises, which we see working in the global workplace, we work in partnership with clients, becoming an extension of your business to give support, input, consultancy and training when needed. Having trained thousands of delegates since 1976, we develop long-term partnerships and create a high percentage of repeat business, which reflects the level of service we provide.
Our values
The cornerstones that mark the Marcus Bohn way of training are:
Training style
New skills and motivating messages are delivered in a fun, dynamic environment. This makes knowledge retention infinitely better and is one of the reasons that our success in developing new skills, approach and attitude in your people leads to greater returns and success for your business.
Effective communication is about more than exchanging information – it’s about understanding the emotion behind the information. It can improve relationships at home, work and in social situations by deepening connections to others and improving teamwork, decision-making and problem-solving. G...
Although writing is an important part of working life, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their grammar and writing skills.
This full day course is suitable for anyone who is requires to learn the skills of report writing or wishes to improve and develop their report writing skills.
With this course, you gain the essential skills of producing technical reports of which you can be proud. Technical reports often present complex information to non-specialists. Their effectiveness depends as much on the quality of the writer’s ideas as on the accuracy of their information.
Anyone, at any level, who wants to produce clear and compelling reports that will influence decision-making and initiate action. Different formats,
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