Communication skills

Course Details

Is A Lack Of Good Communication Impacting Upon Your Organisation?

If you ask people in an organisation what they think the greatest organisation failing is, the vast majority will tell you that it is ‘poor communication’. So why are we always so bad at telling each other and our clients the things they need to know? This one day course will help improve the situation

It is all too easy to take things for granted and assume that people know or understand, or that someone else is dealing with it. It is also easy to misinterpret what is expected, which can easily begin a chain reaction of unwanted events.

All it takes is someone taking a comment the wrong way, a misunderstanding or someone sharing the ‘wrong’ message and it will not be long before you watch the impending disaster unfold.

If you think your organisation and its teams would benefit from improving communication, then this course will help.

Benefits To You

By the end of the course, participants will be able to:

• Understand the effects of poor communication.

• Understand body language, voice and listening skills.

• Understand how to communicate effectively within your organisation.

• Communicate on social media and how to manage it.

• Understand how assertiveness can support communication skills.

Course Contents

• The effects of poor communication.

• The different ways we communicate and how useful each one can be.

• Body language, voice and listening skills.

• How to communicate effectively within your organisation.

• How to communicate effectively with clients.

• The impact of social media and how to manage it.

• Making the correct communication choices depending on the situation.

• How to encourage effective communication in others.

• How assertiveness can support communication skills.

• Empathy and sincerity.

• Questioning techniques.

• Effective and not so effective communication methods and tools.