it’s getting the best out of your staff, understanding your customers, or getting your business goals clearly understood, it’s all about communication.
DurationLet’s face it, we are all unique and see, hear and communicate differently. In this program we follow the teaching “Seek First to Understand, Then to be Understood.
At Smart Train we use research and behavioural science to identify personality styles and profile your staff to help them understand and adapt their styles to get the best out of their teams and customers.
So whether it’s getting the best out of your staff, understanding your customers, or getting your business goals clearly understood, it’s all about communication.
Smart-Train is the first training provider to give Small to Medium Size Enterprises the proven resources of the Fortune Group in an affordable package to support this area of New Zealand business.
We are unique in our process, using the combined power of assessment and diagnosis of what you need most, workshops, online training and then follow up coaching, to ensure your teams are not only experiencing training as an ‘event’ but rather a sustainable and measurable change in the way things are done.
Smart-Train transforms staff and leadership effectiveness with a system which gives you control over when and where you train your staff and managers at a cost you can afford.
Our proven system will give you the relevant tools and skills to grow your business through on-line resources available to you 24 hours a day and 7 days a week. Our programmes are designed to be easy to implement across all business sectors and put into practice.
We combine an in-house workshops with access to online multimedia programmes run through the managers and/or HR personnel within your organisation, and focuses on:
Leadership skills
Management skills
Sales techniques
LEAN Productivity
Customer Service improvement
Communication skills
Health and Safety processes and procedures
Other resources are available for an additional fee
We provide on-going one-on-one coaching and networking opportunities to help you grow your business in a deliberate and measurable way.
Through Smart-Train and our affiliate, Fortune International, we have worked with thousands of clients both here in NZ and worldwide for over 40 years.
This programme will empower you to communicate faster, more effectively and efficiently, able to be quickly heard and understood; getting to goal and with everyone on board; using technology well.
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A major goal of this course is to help you understand the impact your communication skills have on other people.
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