Effective spoken communication involves expressing your ideas and views clearly, concisely and confidently, tailoring your content and style to the audience and promoting free-flowing communication.
DurationCommunication Skills
Effective spoken communication involves expressing your ideas and views clearly, concisely and confidently, tailoring your content and style to the audience and promoting free-flowing communication.
Be clear and concise. Vary your tone, pace and volume to enhance the communication and encourage questions.
Persuading and negotiating: arriving at an agreement that is agreeable to both sides. Back up your points with logic, and show tact to those you disagree with.
Making a speech in front of an audience: presenting your message in an interesting way, structuring your presentation, using audio-visual aids effectively and building a rapport with your audience.
Communicating effectively in a team.
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If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis.
Using helpful and relevant scenarios and best practice examples this course will enable staff to define the ‘limits’ of their roles and understand the need for, and benefits of, clear, professional boundaries.
To support your career we provide fully accredited courses so that you do not face any problem getting a job or receiving a promotion in your workplace!
Building positive workplace relationships is vital for career success. Relationships can positively or negatively affect your satisfaction with the job, your ability to advance and gain recognition for your achievements.
Identify key skills for the workplace. Develop and create a CV. Gain an understanding of the job application process.
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