Conflict management and resolution is a key management skill that can be developed. Conflict can be termed as an unproductive emotion which can have a negative impact on teams and on targets.
DurationCourse Overview
Conflict management and resolution is a key management skill that can be developed. Conflict can be termed as an unproductive emotion which can have a negative impact on teams and on targets.
It is also a term that is used to describe stressful challenges associated with sharing resources, time management or scheduling and the need for effective planning and coordination.
This course looks at developing techniques to recognise and to address these challenges.
At West College Scotland we have courses for all ages and abilities, with a wide range of full-time, part-time and training and development courses.
At West College Scotland we have courses for all ages and abilities, with a wide range of full-time, part-time and lifestyle courses.
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
This 1 Day Course takes a look at are the intra- and inter-personal skills that can be exercised to help individuals deal with conflict, covering areas such as:
Dealing with conflict puts a drain on your organisations’ resources. Formal processes are often time-consuming and ultimately unsatisfactory, while unresolved conflict can quickly worsen if left unaddressed.
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