Conflict Management

by AHR Consultant Training Claim Listing

This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way

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Half Day

Course Details

Conflict Management

Overview

The sad truth is that not everyone will get along during their life.

At work this can be particularly challenging and ongoing conflict between employees can be extremely damaging to your business and have a devastating impact on workplace morale.

For managers, it is essential that you recognise and promptly resolve any conflict arising within your teams to prevent things from escalating to crisis point.

This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way.

Learning outcomes

  • Be able to recognise conflict in the workplace

  • Understand common causes of conflict in the workplace

  • Have strategies at your disposal to address various conflict scenarios

  • Understand the value of mediation in resolving disputes

  • Know when to implement formal grievance procedures

Who will benefit?

  • First line managers and team leaders

  • Newly appointed people managers

  • Experienced managers in need of a refresher

  • Managers currently facing conflict within their teams

Course content

  • Definitions, facts and figures

  • What causes conflict and how to address it

  • The signs and symptoms

  • The manager’s role

  • Individual responses to conflict

  • Mediation

Course duration

Conflict Management is a half day course.

  • Coventry Branch

    Suite 5 Bloxam Court Corporation Street Rugby CV21 2DU, Coventry

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