This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way
Conflict Management
Overview
The sad truth is that not everyone will get along during their life.
At work this can be particularly challenging and ongoing conflict between employees can be extremely damaging to your business and have a devastating impact on workplace morale.
For managers, it is essential that you recognise and promptly resolve any conflict arising within your teams to prevent things from escalating to crisis point.
This Conflict Management course explores the various causes of conflict within the workplace and gives practical tools to help resolve conflict in a positive and productive way.
Learning outcomes
Be able to recognise conflict in the workplace
Understand common causes of conflict in the workplace
Have strategies at your disposal to address various conflict scenarios
Understand the value of mediation in resolving disputes
Know when to implement formal grievance procedures
Who will benefit?
First line managers and team leaders
Newly appointed people managers
Experienced managers in need of a refresher
Managers currently facing conflict within their teams
Course content
Definitions, facts and figures
What causes conflict and how to address it
The signs and symptoms
The manager’s role
Individual responses to conflict
Mediation
Course duration
Conflict Management is a half day course.
AHR Consultant
AHR Consultants, formerly known as Abbey HR, has been a trusted provider of HR, employment law, and safety services to SME businesses in the UK since 2007.
We have consistently evolved and expanded our service offerings, boasting a team of highly qualified consultants over the years.
Our focus on transparency, tailored services, and client satisfaction has led to an impressive client renewal rate of 93%. With many remaining loyal for over a decade.
No hidden fees or small print, just services you require.
Key Highlights:
Client Satisfaction and Longevity – AHR Consultants has maintained strong relationships with it’s clients, with a remarkable 93% annual renewal rate. Many have stayed with the company for 10 years or more, highlighting the value and trust they place in the services we provide.
Reduced Employment Disputes – Clients have reported a reduction in employment disputes, indicating the company’s expertise in HR and employment law matters.
Experienced Consultants -The company’s consultants possess a wealth of knowledge, collectively amassing over 100 years of experience in the field.
Integrated Teamwork – AHR Consultants is committed to working closely with it’s clients and we are often regarded as an integral part of their teams.
Tailored Services and Budget-Friendly Approach – The company’s services are designed around the unique requirements and budget of each client. We ensure a customised and cost-effective solution every time.
Diverse Sector Coverage – AHR Consultants’ expertise spans across various sectors and business, providing comprehensive HR, employment law, and safety support.
Leadership and Personal Development Training – AHR Consultants offers training programs aimed at enhancing leadership skills and personal development. We provide valuable resources for clients’ professional growth.
Health and Safety Services – The company offers IOSH approved health and safety training. These cater to directors and managers across different industries to ensure compliance and peace of mind.
Historical Milestones:
2007 AHR Consultants, then known as Abbey HR Services, was established as a division of Abbey Tax and Consultancy Services Limited (ATCS). Pioneering on of the first online document repository services.
2008 – 2015 The company refined its services, expanded its team, and solidified its brand while achieving high client renewal rates.
2016 AHR Consultants launched a leadership development training program focused on empowering managers to handle everyday people issues effectively.
2017 The company underwent a successful management buyout and rebranding, becoming AHR Consultants, an independent team dedicated to serving clients.
2019 AHR Consultants introduced health and safety services under the leadership of Director Laurence Begley, emphasizing compliance across business sectors.
2020 – 2021 Amidst the challenges of the lockdown, AHR Consultants continued to provide essential services, including fire risk assessments, and became an approved health and safety partner for Howden Insurance Group.
2022 The company expanded its support with tailored solutions, reinstated in-person and online training, and achieved an impressive Net Promoter Score (NPS) of 68.
our team will work with you to understand your specific and unique training requirements.
The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.
Virtual training course to enable managers or team leaders to apply firm but fair management techniques to deal with workplace conflict.
During this course we will explore different types of conflicts and the best methods of avoiding or resolving conflict. We will look at conflicts between staff and patients and also between colleagues.
There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.
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