The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
DurationThe course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
About Us
We provide courses to people develop the knowledge and gain qualifications in Security Training, First Aid Training and Health & Safety Training in Oxford and around the UK.
Mission Statement
Our mission is to offer recognised training courses to the highest standard, for a variety of industries including; Retail, Hospitality, Leisure and Security.
All of our trainers call upon their previous experiences relating to the course they are teaching, enabling them to pass on transferable knowledge and skills, which allows candidates to effectively put theory into practise when having to deal with real life situations. This fully prepares candidates to enter or continue in their industry of choice.
Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.
Conflict is both natural and inevitable and in this course you will explore how to turn these experiences into something constructive.
Conflict is something which is inevitable where there are groups of people. But how it is dealt with, is what determines outcomes.
Communicate assertively in a conflict situation, without harming the customer relationship
On this one day course, delegates will explore the causes of conflict within the surgical workplace and learn about different strategies to address this. This will include how to have difficult conversations, the art of negotiation and how to approach a challenging situation. This date is specifi...
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