The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
DurationThe course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
About Us
We provide courses to people develop the knowledge and gain qualifications in Security Training, First Aid Training and Health & Safety Training in Oxford and around the UK.
Mission Statement
Our mission is to offer recognised training courses to the highest standard, for a variety of industries including; Retail, Hospitality, Leisure and Security.
All of our trainers call upon their previous experiences relating to the course they are teaching, enabling them to pass on transferable knowledge and skills, which allows candidates to effectively put theory into practise when having to deal with real life situations. This fully prepares candidates to enter or continue in their industry of choice.
It can be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations arising and feel more confident in being able to deal with situations if they arise.
A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...
The Level 3 Delivering Conflict Management Security Training Course in Luton offered by Amzia Training is an accredited qualification designed to meet the requirements of trainers who aim to provide scenario-based conflict management training.
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
This course is intended for anyone who deals with customers particularly over the telephone. It is particularly effective for workers in a call centre environment. However, the course has many applications and can be used to develop all sorts of customer service issues.
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