The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
DurationThe course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
About Us
We provide courses to people develop the knowledge and gain qualifications in Security Training, First Aid Training and Health & Safety Training in Oxford and around the UK.
Mission Statement
Our mission is to offer recognised training courses to the highest standard, for a variety of industries including; Retail, Hospitality, Leisure and Security.
All of our trainers call upon their previous experiences relating to the course they are teaching, enabling them to pass on transferable knowledge and skills, which allows candidates to effectively put theory into practise when having to deal with real life situations. This fully prepares candidates to enter or continue in their industry of choice.
MRT Group is an independent consulting, development and training company, offering a wide range of training, development, coaching and facilitation.
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills.
This course is designed to give you a positive approach to resolving and preventing conflict. You will get the chance to learn and practise techniques to help you resolve conflict positively.
I recently attended a course on How to have Difficult Conversations run by Bev. This was a well presented course, facilitated at a good pace, in which all the participants were eager to share their own experiences of challenging conversations they have had both in and out of work.
Conflict comes in many shapes and forms, from passive-aggressive grumbles through to physical altercations. In this module we develop conflict management strategies and identify potential risks to your business and the individuals involved.
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